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A Day in YOUR Life as Events and Meeting Manager
Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in, looking sharp and professional with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren't even working yet! You make your way to the back of the house and jump right into preparing for the days challenges of handling events and ensuring your team has everything they need to be successful.
You may be preparing to set up a morning breakfast meeting or a wedding reception that is scheduled for the evening. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care!
Who you are and why is this important...
- Enthusiastic, Attentive and Approachable
- Ensuring our guests and team mates feel comfortable.
- Organized & Communicative
- Clear, concise communication between team members and guests alike creates a smooth operation.
- Effective Multi-Tasker
- Personal interactions, phones, emails and on-going projects are always in play. What happens behind the scenes of all those interactions...
- You follow company policies such as planning food and beverage menusand any other requirements for the processes as outlined in your standards;
- Coordinate each event through budgeting and forecasting event space, negotiate to ensure the highest revenue;
- Train, resolve issues/problems, coach and counsel the team members to ensure a quality operation;
- Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
- Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
- Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders. What are we looking for...
- Minimum 1 year of experience in Food and Beverage and a full-service banquet operation.
- Flexibility to work a variety of shifts.
- Strong organizational and decision-making skills.
- Strong leadership andrelationship building skills.
- The understanding that SERVICE is the key to any successful business.
- Serving it Right (BC) or ProServe (AB) certification. Thank you for your interest in our company, we hope you apply today!
