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The opportunity
Winning isn't just about the close. It's about the way companies experience our differentiated value proposition that will ultimately define our future success as a professional services firm. Getting there means delivering impactful touchpoints in the right ways at the right times to create distinctly personal content and joined-up experiences for clients and potential clients that help answer the big questions they're asking every single day.
The Digital Website Manager role is an exciting chance to play a part in enhancing how a large-scale organization like ours engages audiences, cultivates relationships and drives leads. And your expertise and passion for creating digital omnichannel experiences from web management to campaigns will be the foundation of this role.
On paper, we're looking for someone who can manage the customer experience on our website, and build and execute digital marketing campaigns that support defined service line, solution, industry, brand and demand generation programs to deliver relevant content and experiences that not only bring people into the EY world, but give them compelling reasons to stay. And in the process, you'll work with our talented web developers to bring our story and campaigns to life on the EY.com/ca website.
In reality, you'll operate in the gray zone with innate curiosity, strong project management and a sense of experimentation to bring to life a high volume of campaigns and reimagine how we go to market digitally with a relentless focus on data analytics and optimization. Success will come with a deep understanding of our clients - what they buy, how they buy, why they buy, where they go for information, and how they engage. Through your work, we'll hear, respond to and target clients better than ever before through the channels that matter most to them. And together, we'll foster loyalty, drive advocacy, and enhance experiences across every EY interaction. If you're the right person to help us chart that course forward - and have some fun along the way - we'd like to hear from you.
Your Key Responsibilities
- Guide the conception, execution and delivery of brand and demand generation programs through our website and digital initiatives
- Make timely web updates, including but not limited to, posting new thought leadership, updating partner bios, enhancing SEO, adding new solutions and more
- Provide feedback on web copy and design to ensure it is optimal for the channel and user experience, with a continuous search for improvement
- Build and execute AEM campaigns (in addition to using associated technologies) that deliver against specific business goals and campaign objectives
- Lead and establish priorities for a team of web developers while managing their day-to-day work
- Proactively conduct content audits to eliminate redundant and/or duplicate information on the website to enhance the user experience
- Support and troubleshoot all website related issues
- Provide monthly reporting, post-campaign analyses and equip business teams and internal stakeholders with data-driven insights on the website to make fact-based decisions while driving improvement and customer insights
- Stay ahead of industry trends and developments by conducting research, engaging in training, building relationships with partners and participating in industry learnings and webinars
- Collaborate across the Brand, Marketing and Communications team on digital campaigns and liaise with Americas and Global digital team on best practices, website enhancements, global releases and innovations
- Work hand in hand with our French translations team to ensure we have a quality bilingual website
Skills And Attributes For Success
- Innovative and creative, with a logical and methodical approach to problem solving
- Strong project management; organized and articulate with impeccable attention to detail
- Comfortable working in a very fast-paced, complex, yet dynamic work environment
- Able to multitask on a variety of different projects and set expectations with strong time management skills, high stakeholder accountability
- Expert verbal and written communication skills, along with strong web copy editing capabilities
- Experience effectively leading a team of web developers or remote teams
- Committed to quality, exercising unfaltering diligence to pre-defined quality assurance QA process
- Process-driven, always looking for ways to improve efficiency and effectiveness
- Bring deep AEM know-how (and a true understanding of supporting technologies) as the team's expert-in-residence
To qualify for the role, you must have
- Bachelor's degree in marketing, digital marketing or business administration
- A track record of delivering cross-channel, demand generation campaigns for leading brands
- Hands-on expertise with third-party platforms like Adobe Target, Adobe Experience Manager, Adobe Analytics and Power BI
- Solid experience building digital analytics dashboards out of Adobe Analytics (Omniture) and Google Analytics 360 data
- In-depth knowledge of martech capabilities spanning platforms (Google, LinkedIn, Twitter, Marketo, email marketing, CRM, etc.), production (content marketing, SEM/PPC, marketing automation, SEO, benchmarking, media plan design, etc.) and measurement (analytics, dashboarding, reporting, etc.)
- Powerful business acumen, with ability to put data in the context of a customer problem and know where to look when exposed to large amounts of data.
What We Offer
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
- Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
EY Way of Work and your health and safety
EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY's workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The Exceptional EY Experience. It's Yours To Build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
