CAPREIT is seeking a motivated and energetic individual to help bring coordination, reporting and resident engagement activity support to tenant experience and communication activities at CAPREIT by participating in the expansion and deepening of this function across the organization. This position requires this employee to thrive in a fast-paced, dynamic environment while delivering great work. Flexibility and adaptability are key. A can-do attitude with an ability to roll-up-your-sleeves and focus on the details is critical. A customer focused obsession is a must.

KEY RESPONSIBILITIES COULD INCLUDE, BUT ARE NOT LIMITED TO:

• Focusing on resident engagement and retention, work in collaboration with the Director and other departments (Project Management, IT, HR, Training, etc.) to ensure that the company delivers the highest level of service to our over 75,000+ residents
• Monitor, respond and interact with residents across CAPREIT's social media channels and review platforms, escalating where appropriate to senior management and Operations and reporting on sentiment, volume and other key metrics
• Assist with the continued onboarding and engagement of CAPREIT's resident portal
• events, tenant engagement activities, staff engagement activities, reporting, etc.
• Work with internal resources like communications and graphic design, support the project objectives of the Tenant Experience team, while always keeping projects on time and budget and measured against key performance indicators
• Translate data-heavy reports into actionable communication to business partners
• Assist in the execution of the annual client satisfaction surveys and research
• Assist in the research of new tools and program specifications to assist the Tenant Experience team onboard new ways of bringing value to our residents and creating efficiencies and cost savings for CAPREIT
• Naturally curious about innovative technology that will sustain and augment the role of customer service in the organization, ultimately delivering our residents the best experience in the industry while always looking for ways to optimize operational communication support
• Ability to process invoices and track marketing spend to budget

QUALIFICATIONS

• University or college education, with a background in Marketing
• A recent graduate with 1-2 years of marketing experience
• A customer-first mentality, with a strong ability to effectively respond to client concerns and properly escalate where necessary to senior management or Operations
• Ability to effectively communicate with stakeholders and build cross-functional and cross-departmental relationships
• An ability to take reports and translate them into effective communication tools
• Experience with social media channels and monitoring and responding to customers as appropriate
• Deadline oriented with a strong drive to get the job done
• Knowledge of SAP and other Windows-based programs is an asset
• Knowledge of basic Adobe Suite (InDesign, Illustrator, Photoshop) and Microsoft Office Suite an asset
• Knowledge of Sprout Social or other social media listening tool
• Self-starter with little requirement for supervision
• Excellent organization skills and project management skills
• Creative thinker and fast learner
• Ability to handle multiple priorities and tight deadlines