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POSITION SUMMARY

Reporting to the Profit Centre Manager, the Inside Sales Representative is responsible for interacting with customers primarily over the phone and by email. The Inside Sales Representative will provide excellent customer service to generate and close sales and meet or exceed sales targets.

ROLE AND RESPONSIBILITIES

  • Provide exceptional customer service to our customers including handling customer calls and inquiries, providing quotations, and offering technical support
  • Process customer orders to completion including pricing, substitutions (if required) and sourcing additional information
  • Maintain existing accounts and build/strengthen customer relationships by evaluating customer's needs and being the value-added solution provider
  • Monitor customer satisfaction and provide prompt, professional conflict resolution
  • Support the manager and outside sales team
  • Process invoicing, receiving and other administrative tasks

REQUIREMENTS

  • High school diploma
  • Positive, can-do attitude
  • Ability to work well in a supportive team-based environment
  • Strong work ethic and high regard to customer service
  • Strong communication skills with a desire to learn

PREFERRED SKILLS

  • Industry related product knowledge
  • Customer service experience
  • Microsoft Excel/Word

ABOUT WESTLUND

Here at Westlund, we are fun, fast-paced and dynamic. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a small team of enthusiastic individuals who are dedicated to meet and exceed the needs of the customers we serve. Our goal is to hire high potential, results-driven individuals with an entrepreneurial spirit.

WHAT WESTLUND WILL OFFER YOU

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions

If you would like to apply for this opportunity, please include Inside Sales Representative, PC 772 in your subject line and send your resume to the attention of Colin Hughes.

Westlund, a division of Emco Corporation, is an equal opportunity employer and is committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome all applications to ensure we have an inclusive workforce that reflects the diversity of the customers and communities in which we live and serve. Should you require accommodation as part of the recruitment process, please let us know and we will work with you to meet your needs.

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