About Ecom Logistics

Ecom Logistics is a technology-enabled logistics company focused on driving operational efficiency, automation, and scalable systems to support high-growth e-commerce businesses. We are looking for a cross-functional technical lead who can own both software development and IT infrastructure for the organization.

Our Vision: To be the most trusted and innovative logistics partner, transforming the way businesses move and deliver goods globally. We aim to create a future where logistics is faster, more sustainable, and fully optimized through cutting-edge technology.

Our Mission: To deliver simplified, innovative, and sustainable logistics solutions that empower our customers to optimize their supply chains, reduce costs, and enhance delivery efficiency.

About the Role

We are looking for a driven and hands-on Senior Manager, HR Operations to lead key HR programs and processes across our logistics workforce. This role is critical in ensuring operational excellence, culture-building, and compliance across the employee lifecycle. If you thrive in fast-paced environments and know how to balance people and process, this is your opportunity to make a tangible impact.

Key Responsibilities

HR Operations & Compliance

• Own and optimize HR operational processes across onboarding, offboarding, payroll inputs, leaves, WSIB, and time tracking systems.
• Ensure legal and regulatory compliance, particularly under the Canada Labour Code and applicable provincial laws.
• Lead HRIS process improvements (we use BambooHR) and maintain accurate employee records.
• Manage employee data audits and reporting to drive data-based decision-making.

Talent Acquisition & Workforce Planning

• Oversee end-to-end recruitment for high-volume frontline and office roles.
• Partner with hiring managers to define hiring needs, refine job descriptions, and lead structured interview processes.
• Drive proactive talent pipeline building through creative sourcing strategies.

Performance & Culture Programs

• Execute performance management cycles, ensuring goal setting, feedback, and evaluations are consistent and effective.
• Roll out employee pulse surveys and translate insights into action.
• Champion culture-building initiatives that align with company values across logistics sites.

Employee Relations & Development

• Provide guidance and support on employee relations, investigations, and conflict resolution.
• Serve as a trusted advisor to people managers on team dynamics, policies, and day-to-day people challenges.
• Support learning initiatives including onboarding enhancements and upskilling frontline supervisors.

What You Bring

• 6+ years of HR experience, ideally in logistics, warehousing, transportation, or manufacturing.
• Strong working knowledge of employment law and HR compliance in Ontario (federally regulated a plus).
• Proven ability to work under pressure and lead through high-volume or peak seasons.
• Experience with BambooHR or similar HRIS and ATS platforms.
• A balance of empathy, urgency, and strong problem-solving skills.
• Hands-on, collaborative, and ready to roll up your sleeves when needed.

Nice to Have

• Experience handling WSIB claims and return-to-work programs.
• Exposure to payroll inputs, attendance tracking systems, or shift-based workforce models.

Perks & Benefits

At Ecom Logistics, we believe great work comes from a great environment. Here's what we offer:

• ? Fully stocked kitchen with healthy snacks and sweet treats
• ? Monthly team lunches and summer barbecues to unwind and connect
• ? Comprehensive Canada Life insurance including health, dental, and vision
• ? Team offsites to recharge, realign, and build stronger collaboration
• ???? Supportive, inclusive workplace culture focused on balance and growth

Why Join Us

At Ecom Logistics, we're not just moving packages - we're moving an industry forward. You'll be part of a purpose-driven team focused on innovation, sustainability, and building a workplace where everyone can thrive.

Equal Opportunity Employer

Ecom Logistics is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where everyone feels respected, valued, and empowered. We welcome applicants of all backgrounds, identities, experiences, and abilities.