Administrative Assistant, Employment Services

Join the Employment Services Team!

Be the Spark! Join our passionate team and be the spark that ignites the potential in others. YMCA of

Southwestern Ontario is one of the largest not-for-profit providers of licensed childcare in Canada,

offers settlement services to newcomers to Canada, operates 2 overnight camps and 16 Health & Fitness

branches across Southwestern Ontario, and we have been making a positive difference in the

communities we serve for over 50 years!

POSITION: ADMINISTRATIVE ASSISTANT, EMPLOYMENT SERVICES

Location: 500 Victoria Ave, Windsor ON

Start Date: April 1, 2024

Salary: $26.50 hourly for 40 hours a week (Monday to Friday, Evenings and Weekends as

needed)

AS PART OF YOUR TOTAL COMPENSATION:

Receive a complimentary YMCA membership to our Health & Fitness facilities, and discounts on
Vacation entitlement in accordance with the employment standards regulations
May be entitled to up to 12 paid personal days - applicable with position and contract length.
Benefits package - applicable with position and contract length
Be part of a caring and supportive network of people to help each other succeed
Complimentary access to wellness and counselling services

IN THIS ROLE, YOU WILL:

Be a point of contact for clients and prospective job seekers, providing general information of
Provide administrative support to the employment services team by setting up appointments
Host and conduct group-based information sessions to perspective clients
Liaise and support clients and jobseekers in accessing the resource centre
Provide and maintain up-to-date records and follow reporting procedures, including some
Advocate on clients' behalf, when appropriate, with agencies, organizations, employers and
Maintain relationships with employers by conducting required follow ups, documentation
Promote the YMCA employment services to perspective employers, providing information on
Maintain and expand client base through outreach and promotion, which includes community
Handle administrative and clerical duties including data collection and entry
Maintain concise and accurate filing, activity records and tracking systems
Assist in preparing statistical information, required reporting and appropriate documentation as
Support in conducting check-ins by providing outbound telephone services to clients and
Provide excellent customer service to all
Provide client support in developing solutions to complaints and concerns
Follow YMCA of Southwestern Ontario policies and procedure
Act as a YMCA ambassador, demonstrating YMCA core values in your daily work
Be committed to diversity, equity, inclusion and building a sense of belonging
Embrace and exemplify the Y's core values

EDUCATION AND SKILLS QUALIFICATIONS :

Fluent in English, written and oral. Other languages are an asset
Diploma in Administrative Assistant
Social Services Worker, Education or post-secondary degree or diploma in a related educational
Experience in administration, information and referral services, needs assessment and
Related experience might include Administration, Data Entry, Teaching and Training Adults
Customer service experience
Experience with diverse individuals and employers in an employment context
Advanced computer skills; use of databases, MS suite
Advanced organization skills with the ability to work in collaboration with multiple team
Ability to manage time and meet tight deadlines
Ability to be flexible, adaptable and multi-task in high demand environment
High degree of independence and initiative within a team environment
Proven responsibility to coordinate tasks and work as part of a team
Proficiency in using online digital platforms such as Microsoft Teams, Zoom or Google Meet;
High level of interpersonal oral and written communication skills with adults, newcomers,

Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of
Legally entitled to work in Canada
The YMCA of Southwestern Ontario has a mandatory COVID-19 vaccination policy. It has been

our public health situation become such that it would be a recommended requirement

Why The Y?

The YMCA of Southwestern Ontario is committed to the development of healthy communities and welcomes people of all backgrounds, beliefs, and abilities. We are committed to helping our employees reach their full potential and are recognized by Forbes as one of Canada's Top Employers. We offer meaningful employment and the opportunity to make a difference in the lives of individuals and families.

To Apply:

Submit your cover letter, resume, and supporting documents via email to Ray Kurniawan, General Manager, Employment Services. The job posting deadline closes on April 1st, 2024 at 4PM.

Include in your submission your specialized experience, and why you are the best candidate for this role. Please include the name of the position and location in your application.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

NOTE: The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all

stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who

may enter our premises, access our information, or use our services. As an organization, we respect and

uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its

associated standards and regulations.

YMCA of Southwestern Ontario