At Perkopolis we connect employees with the perks, events, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves on our collaborative and inclusive culture, our dedication to success, and our commitment to have fun along the way!

We are looking to add a Bilingual (French) Customer Service Representative to our team.

WHAT YOU’LL BE DOING:

In this role, your overarching mission is to provide exceptional customer service to our members. Your communication and problem-solving skills will shine in this role. This is an incredible opportunity to grow your skills, drive success, and deliver results. If this sounds exciting to you, then we hope you join us!

RESPONSIBILITIES:

• Provide exceptional customer service via phone, chat and email with a focus on achieving first contact resolution
• Assist members with inquiries about our Perks Programs
• Handle reservation-related tasks, including bookings, changes, cancellations
• Meet performance targets related to call/chat quality, efficiency, availability & adherence
• Collaborate internally to address inquiries and reservations
• Approach challenges with resourcefulness and fairness, finding equitable solutions.
• Other duties as needed to support the team.

QUALIFICATIONS

• Fully bilingual (English and French) in both oral and written communication
• Proactive and solution-oriented with impeccable organization skills and pay close attention to detail
• Adaptable and flexible; ability to manage deadline pressure, ambiguity and a fast-paced culture
• Ability to multi-task
• Proficient with Microsoft Office, Google Drive, Internet browsers
• Familiarity with HubSpot is considered an asset
• Upbeat with a positive attitude, ambitious outlook, and a desire to excel and grow within the company

Working @ Perkopolis

We offer an attractive compensation package that includes a competitive base salary. You’ll also receive a comprehensive benefits package, standardized vacation time, and you’ll receive discounts on everything we sell from concerts, to sporting events, theater shows and more.

We work cohesively with all departments at Perkopolis and have an incredibly collaborative environment. We hire people with can-do and solution-oriented attitudes who are always striving to make Perkopolis better and more successful.