DESCRIPTION

Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. For this particular role, it would be great if you could come and hang out in real life once a week at our Toronto office!

Resolver is looking for a Marketing Operations Specialist to build and maintain a best-in-class marketing ops stack. In particular, you will oversee and optimize our lead funnel. That flow crosses several platforms - with most paths leading back to Salesforce - so you'll spend a lot of time thinking about how the systems talk to each other, and what structure best supports that. The bulk of your time will be spent on building toward a strategic vision, but you'll also be able to jump in when we need to troubleshoot.

The balance between those demands is key to success - you are able to be responsive to the day-to-day needs such as troubleshooting while keeping the ambitious, long-term projects on track.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work eight years in a row!

What does that really mean for you? Let's hear from the Hiring Manager!

Hi, I'm Noor Abdel-Raziq, the hiring manager for this opportunity! Our team is constantly growing and we're looking for a systems expert to join us. Ideally you're a driven problem solver and a systems thinker who has Salesforce CRM experience. You'll be working closely with different teams here at Resolver to optimize our processes and troubleshoot when needed. We'll work together along with our Marketing Automation Specialist and Director, Marketing Operations & Data so you'll be supported by the team to grow your skillset and progress your career!

Let's break down the day-to-day a little further:

System Management/Optimization:

• Oversee Marketing Operations, including processes in: Salesforce (CRM), Marketo, Outreach.io, Salesloft, Leandata, Chilipiper, Zoominfo & Gong.
• Own the lead qualification and routing process, ensure we maintain a

high standard data hygiene and reliability as leads move between

systems (typically Marketo > Salesforce > Leandata > Outreach)

• Maintain close relationships with other teams - especially with front-

line sales reps

Data & Strategy

• Monitor existing KPIs, create new ones to measure results and ensure

your team is on track to achieve its goals. Maintain operational-focused

reports/dashboards for the team to keep a close eye on processes we've

set up and the efficiency of our work. Lead the conversation when you

see warning signs, or when you've noticed a success story we can

repeat.

• Lead the conversation around new and ambitious marketing

operations initiatives: Do we need different tools? Can we get more

out of our data? Is there a bizarre-but-brilliant tactic we should

investigate?

Ad hoc Support:

• Address time-sensitive questions as they arise:
• Triage to determine which need urgent attention and which

should go into the team's standard task list.

• Provide guidance on how the systems are set up and the

intended behaviour (e.g. why a lead was routed in a particular

way and how to tell if there's a problem)

More about you:

• 2+ years experience in a Marketing Operations role
• Proven experience with Salesforce CRM
• Experience with Marketo and Outreach are a bonus
• Solid knowledge of lead scoring, contact management, data management, and best practices.
• Ability to read create reports and read data
• Proven track record of driving process improvements.
• Knowledge of relevant coding languages is an asset (SQL, Apex, Python etc.).
• Technically savvy with strong communications and problem-solving abilities.
• Strong written and verbal communication skills.
• Strong attention to detail, excellent organization skills, ability to manage multiple projects and responsibilities.
• Must be able to hit deadlines in high-pressure situations

What we'll give you in return

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional develo

pment: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.

• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust - While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office - You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]

#LI-Hybrid