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Job Category Marketing & Communications

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data

• CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too ? driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Employee Communications Manager is a dynamic, forward-thinking professional who thrives on crafting compelling narratives that engage and inspire our employees. This individual isn't just a superb writer, but also a strategic thinker who is focused on delivering meaningful results. The ideal candidate is a proactive, independent self-starter, ready to take on challenges with a positive attitude.

As a key member of our Global Communications Team, this role is instrumental in fostering communication strategies that support our growth, help our employees understand our priorities, and shape our unique company culture. The successful candidate will serve as a trusted advisor to our partners, focusing on creating clarity and simplicity for employees, with a keen eye on delivering impactful results.

Responsibilities :

• Craft communications that help employees understand our core values, business strategy, and Salesforce product narratives, supporting company-wide campaigns and ensuring all work aligns with our narrative pillars.
• Create a variety of content blog posts, executive communications, Slack posts, etc. ? and support short-form video production as needed ? to reinforce key company initiatives.
• Contribute and help lead the evolution of our employee culture site projects, ensuring these platforms effectively reflect Global Comms priorities.
• Manage and maintain our employee WordPress site, including building pages and conducting regular content audits to optimize content performance. Capture best-practices and manage documentation.
• Bring our employee and culture narrative to life in alignment with corporate narrative pillars.
• Oversee communications channel strategy, and orchestrate messaging prioritization across multiple platforms including employee sites, email, slack channels, and more.
• Provide ongoing data analysis and Key Performance Indicator (KPI) dashboard management to assess the effectiveness of communications and channels ? using insights to inform and innovate our approaches.
• Implement a culture storytelling campaign that showcases how our employees exemplify our culture.
• Provide strategic partnership and communications support to our Employee Impact (giving and volunteering), and Employee Experience and Connection initiatives.
• Manage strategy and execution of employee program announcements, launches, and internal events.
• Research and understand overarching company priorities to inform clear, easy-to-understand content for employees as part of well-planned communication campaigns. Research and conduct interviews with employees and senior leaders, to gather insights and stories for content creation

Qualifications :

• 5-8+ years of relevant experience in communications or marketing
• Proven experience in creating various types of content: blog posts, short-form Slack or social media posts, videos, or podcasts
• Proficient in content management on Wordpress
• Outstanding writing, editing, and communication skills
• Ability to adopt the style, tone, and voice of our brand
• Proven ability to multi-task and manage and meet tight timelines
• Proficiency in stakeholder and project management
• Ability to navigate through ambiguity and thrive in a fast-paced environment
• Openness to feedback and flexibility to iterate with a team
• Self-starter who can work independently and seek out answers
• Proficiency in presentation tools (Google Slides)
• Strong understanding of data analytics
• A Bachelor of Arts degree in Communication, Marketing, or related specialties, a plus. Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

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