CORE RESPONSIBILITIES

• Manage all assigned files to ensure documentation and contract compliance in relation to billing, room attrition and catering minimums
• Act as a key point person between the client and the hotel by producing accurate and detailed banquet event orders, floor plans and group cover sheets
• Provide creative enhancement options for each event to maximize revenue and customer satisfaction
• Be innovative to make each function, regardless of the size, a unique and extraordinary experience
• Nurture and grow client relationships to provide seamless execution, extraordinary results and repeat business
• Be a touch point during the functions, ensuring complete customer satisfaction
• Work with the Chef to ensure catering menus are up to date and in line with Renaissance brand standards while maximizing the hotel's food and beverage revenues
• Willingness and ability to change and adapt on the fly as business dictates
• Build and maintain strong working relationships with fellow ambassadors as well as with hotel's contracted services and suppliers including audio visual companies, florists, event planners and décor companies
• Ensure accurate forecasting of group revenue through CITY and weekly revenue calls, to assist with hotel's revenue maximization
• Act as a guide through the entire function process; from contract signing to the end of the function
• Create strategies that drive revenue, increase efficiencies and reduce costs
• Proficient time management, attention to detail and organizational skills
• Be enthusiastic, self-motivated and a team player
• Maintain a positive & professional demeanor at all times