OVERALL JOB PURPOSE:

  • Wins, retains and develops medium-sized Business Customers
  • Plans and manages medium-sized Business Customers
  • Gathers customer and market information to update Product and Trade Lane on current conditions

QUALIFICATIONS:

  • Deep knowledge on DGF products (AFR/OFR)
  • Good communication and presentation skills, ideally selling experience in competitive markets
  • High degree of self-confidence, initiative and commitment
  • PC literate, excellent organizational, communication incl. telephone and writing skills

MAIN TASKS & KEY RESPONSIBILITIES:

  • Seeks and prospects for MBC targets to win new customers generally in the 30k - 500k range Net
  • Sales per annum
  • Plans and manages medium-sized Business Customers
  • Builds rapport and trust with customers by being informed about customer's business and the market
  • Assesses the type and size of customer needs
  • Recommends solutions based on customer needs by using industry knowledge
  • Closes business connecting a customer need with a DHL solution and the value it may create for the customer
  • Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
  • Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
  • Completely uses DGF CRM
  • Transfers SC with high value potential to key account Sales channel and opportunities with lower value to TeleSales

Recruiter Information

Mississauga, ON, Canada

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