Growers Supply Company Limited, a long established supplier of agricultural, nursery and garden center products is currently seeking a motivated and dedicated individual for a full-time permanent Customer Sales Representative position at our Keremeos Location.
The Customer Sales Representative handles all sales functions in a professional and friendly manner for customers by providing prompt and efficient service to achieve maximum sales and customer satisfaction. This position will also support the Warehouse when needed.
CUSTOMER SERVICE RESPONSIBILITIES:
- Welcomes customers by greeting them; offering them assistance;
- Directs customers by escorting them to racks and counters; suggesting items;
- Advises customers by providing information on products in person and over the phone;
- Helps customer make selections by building customer confidence; offering suggestions and opinions;
- Documents sale by creating or updating customer profile records;
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards;
- Recommends changes in products, service, and policy by evaluating results and competitive developments;
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
- Accurately process orders, quotes and returns;
- Receive, unpack and stock incoming store merchandise;
- Identify items to be reordered or replenished;
- Clean displays, shelves and aisles;
- Contributes to team effort by accomplishing related results as needed;
- Warehouse support as needed.
CUSTOMER SERVICE QUALIFICATIONS:
- Excellent customer service and interpersonal skills;
- Possess strong sales skills;
- Good written, verbal, and computer skills;
- Fast learner;
- A team player who works well in a fast-paced environment;
- Proven aptitude in problem solving;
- Forklift operator's license is an asset;
- Industry related experience is an asset;
- TDG, WHMIS and Pesticide Dispenser's License is an asset (can be obtained upon hire);
- Willing to travel to other locations if needed.