BC Mental Health and Substance Use Services (BCMHSUS) is one of PHSA's major clinical programs, and arguably one of the most diverse and complex. What's more, it is also one of our most topical, with mental health and addiction challenges capturing headlines daily as the global pandemic drives vulnerable populations to grapple with life-changing decisions. This portfolio includes in-patient care, correctional health services and forensics and more. How we communicate about these services helps set the stage about how the outside world sees those seeking this important and specialized care. The successful candidate will possess empathy and maturity, be a role model for collaborative customer service, and possess wizard-like skills when it comes to setting (and re-setting!) priorities in consultation with your clients and colleagues. If you are a strong communications generalist with a diverse set of skills and a passion for meaningful work, keep reading...


In accordance with the Mission, Vision and Values of the Provincial Health Services Authority (PHSA), the Communications Officer is a respectful, compassionate and culturally-sensitive communicator who serves with purpose while upholding his/her shared responsibility for ensuring the highest standards of patient and employee safety and contributing to continuous quality improvement in all aspects of the position.

Reporting to the program/department Manager, Communications & Stakeholder Engagement the Communications Officer supports the development and implementation of strategic and tactical communication plans and priorities as determined by their manager in collaboration with senior leadership at the program/site level and communications department level. Working with both internal and external stakeholders and facilitating key relationships, the Communications Officer brings their storytelling expertise to their role to produce communications that are high quality, consistent and in alignment with the strategic priorities for PHSA and the specific program.

In keeping with our culture of collaboration and teamwork, the Officer participates in the PHSA media on-call roster.


  • As a fully contributing member of a high performance team, supports the development and implementation of consistent and high quality communication materials for PHSA programs and services, and for partner health authorities and organizations, as appropriate
  • Liaises with media, communications counterparts from other health authorities, the Ministry of Health, provincial and federal agencies, and other key stakeholders to facilitate requests for information and to collaborate with partners on joint initiatives and events
  • Develops, writes and edits a broad range of communication materials, including web materials, newsletters, brochures, displays, speeches, memos, social media content, and presentations
  • Liaises with all levels of PHSA staff and leaders to research and write media releases, backgrounders, fact sheets, Q&A documents, issues notes and other communications materials to support external reputation management
  • Acts as initial contact for media inquiries and provides support as required for media and other events, where assigned
  • Works collaboratively with broader PHSA communications team members to contribute to centralized, coordinated and proactive editorial planning across all internal and external communication platform


  • Undergraduate degree in a relevant discipline such as a Degree in Journalism, Public Relations or Communications
  • Five years of experience in a communications role.
  • Excellent interpersonal and communications skills (verbal and written); solid business and feature story writing; skill and proficiency in organizational communication, including communication planning and evaluation and digital engagement practices are required.
  • The ability to handle highly confidential and sensitive issues with skill, tact and diplomacy is important as is excellent decision making skills; ability to work independently and as part of a team; and flexibility to reprioritize quickly to meet changing priorities
  • Strong working knowledge of Microsoft Office suite of products, Adobe Acrobat, database and web-based programs.


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too

  • offering health, wellness, development programs to support you
  • at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations
  • offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Flexible work options including flextime, work locations and job sharing (eligibility will vary)
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type Regular Full Time

Location 1333 West Broadway, Vancouver

Closing date September 4th at 12PM

Hours of work 08:30-14:30

Reference number 097263E

What we do

BC Mental Health & Substance Use Services (BCMHSUS) is part of PHSA. BCMHSUS cares for people with complex mental health and substance use challenges. To learn more please visit http://www.bcmhsus.ca/about

Provincial Health Services Authority (PHSA) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people

  • Be compassionate
  • Dare to innovate
  • Cultivate partnerships
  • Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

Employer Information

Vancouver, BC, Canada
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