Virtro is a leader in cutting-edge technology, transforming Learning and Development systems with Virtual Humans, VR Simulations and advanced AI and adaptive technologies, to make learning a truly engaging and empowering experience.
Virtro is proud to be an equal opportunity employer, promoting a diverse and inclusive workplace.
This role is responsible for working with the sales and marketing teams by providing reliable, high-quality administrative support. This role reports to the Director of Strategic Partnerships and is responsible for enhancing the operational efficiency and excellence of the sales and marketing teams.
This role is ideal for a candidate who has a strong interest in leading-edge and futuristic technology solutions to everyday problems. You will be working with the team who help clients to solve pressing issues using immersive VR training and simulations technology with Virtual Humans (AI character) unscripted voiced conversations through Natural Language Processing (NLP).
If you plan on developing a business development career in leading-edge technology solutions, this is a good position for consideration.
Duties And Responsibilities
Is the CRM (Engagebay) expert, supporting the company with training, development and utilization operational excellence of the platform.
Complete assigned responsibilities with a disciplined and systematic approach to tasks, coupled with the ability to adapt to shifting priorities, demands and timelines.
Coordinates the efforts with sales on grants, projects, quotes, and other customer-facing information to customers, prospects and partners.
Manages the timeliness of customer and internal responses to requests.
Attends and actively participates in sales meetings and weekly team calls.
Works with the Director of Strategic Partnerships and the team on process improvements for sales support and identifies opportunities for efficiency, while removing as many obstacles as possible from their current workflow.
Plans and coordinates ongoing meetings, events, and supporting materials.
Responds to and directs client inquiries to appropriate team members.
Assists with the preparation of client presentations.
Assists with miscellaneous sales, marketing and administrative duties.
Ability to function independently with a high degree of accuracy and accountability in a fast paced environment.
3+ years of experience in customer service or administrative support, preferably sales support.
Customer-centric orientation with the ability to build relationships via email, social media, telephone and in person.
Excellent organizational skills, adherence to deadlines, ability to prioritize and manage multiple projects at once.
Professional writing and speaking skills necessary to communicate clearly and accurately to both internal and external clients.
Excellent proficiency in Google Suite.
Experience using CRM applications to ensure clear documentation of customer and partner communications and processes.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's Degree in Computer Science or similar
Must be a Canadian Citizen or have Permanent Residency to apply
Please Note: We do not outsource to overseas companies
- please do not ask