Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend's employees are helping to transform the debt recovery industry and improve lives in North America and around the world.

Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend's employees are helping to transform the debt recovery industry and improve lives in North America and around the world.

THE OPPORTUNITY

We are looking for an intermediate marketer who is passionate about technology and has a knack for simplifying complex concepts for a broad variety of audiences. Reporting to the Director, Product Marketing, your intellectual curiosity about the impact of technology on a customer experience will enable you to craft the messaging and positioning for our products and services.

This role can be located in Calgary, Toronto or Denver

WHAT YOU'LL BE DOING

  • You will influence people who don't report to you (which is a lot of responsibility). You must make friends, establish yourself as a leader and add value across the entire company to be successful.

In this role, you'll need that perfect blend of strategic thinking

  • but easily shift gears between thinking and doing. In this hands-on role, you'll work closely with other members of the product team, marketing team, subject-matter experts and sales and client success teams too.

RESPONSIBILITIES:

  • Competitive and Market Intelligence
  • know our competition and how to win against them; keep a pulse on the market and contribute to the product road map
  • Buyer Insights
  • be the expert on our buyers, how they buy and their buying criteria
  • Positioning
  • develop product positioning and messaging that differentiates our product in the market
  • Launch
  • plan the launch of new products and releases and manage the cross-functionality implementation of the launch when necessary
  • Sales enablement
  • create marketing and sales materials that support the different stages of the buying cycle
  • Sales Knowledge Transfer
  • enable our sales teams by training them on the value and positioning in the market

WHAT YOU NEED

  • 5+ years of B2B software or technology marketing experience
  • 2+ years of product marketing experience
  • BComm, BA, BSc degree of equivalent of work experience
  • Very strong written skills and an aptitude for connecting technical concepts with customer value
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams and third parties
  • Creative flair, strong storytelling and presentation skills
  • An eye for quality and a close attention to detail
  • Comfortable in a fast-paced and evolving environment with includes ongoing learning opportunities

WHY SYMEND?

We could tell you all about our competitive compensation, flexible work environment, beer Fridays, and awesome team events, but working at Symend is so much more than that.

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun! You get the chance to do work that matters on a product that truly changes lives! You get unique opportunities to serve leading global businesses including Tier-1 telecom providers, major utility companies and Fortune 500 financial institutions. You get to make history as we disrupt the debt recovery industry for the good and change the way companies engage with their clients

Ready to do something big?

Send us your resume and tell us why you'd be a fit for Symend.

ABOUT SYMEND

Symend is transforming the debt recovery industry by treating individuals with empathy and dignity at the time when they need it most. Combining behavioral science with advanced AI, data, and analytics capabilities, Symend's customer engagement platform enables service providers and financial institutions to develop positive, individualized treatment programs for their at-risk customers. By approaching past-due customers with both evidence-based insight and compassion, Symend's clients experience higher cure rates and reduced costs while building long-term relationships with customers and lifelong value for their companies and brands. Symend: The science of engagement.?

Why Symend?

We could tell you all about our competitive compensation, flexible work environment, beer Fridays, and

awesome team events, but working at Symend is so much more than that.

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!

You get the chance to do work that matters on a product that truly changes lives

You get unique opportunities to serve leading global businesses including Tier-1 telecom providers, major utility companies and Fortune 500 financial institutions

You get to make history as we disrupt the debt recovery industry for the good and change the way companies engage with their clients

Ready to do something big?

Send us your resume and tell us why you'd be a fit for Symend.

About Symend

Symend is transforming the debt recovery industry by treating individuals with empathy and dignity at the time when they need it most. Combining behavioral science with advanced AI, data, and analytics capabilities, Symend's customer engagement platform enables service providers and financial institutions to develop positive, individualized treatment programs for their at-risk customers. By approaching past-due customers with both evidence-based insight and compassion, Symend's clients experience higher cure rates and reduced costs while building long-term relationships with customers and lifelong value for their companies and brands.

Symend: The science of engagement.?


Employer Information

Toronto, ON, Canada
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