Job Mandate

The Guest Support Communications Specialist manages all internal and external guest support communication in order to elevate guest experience. They work cross-functionally with GEC and Digital Engagement Managers, key partners at the SSC, and our stores, to ensure a consistent, engaging and creative communications experience for Guest Support employees and our Guests.

Key Responsibilities

  • Copy writes guest facing knowledge articles that live on the .com
  • Copy writes guest facing copy for Chat bot and other self service/automation tools
  • Responsible for the strategy and execution of Guest Support Communications
  • Lead the execution of the GEC standard response library to ensure it is relevant and up to date
  • They lead through others and delegate work to administrative employees to execute on this high volume task.
  • Work with cross functional partners to ensure new guest programs are communicated in a timely manner at the GEC and Digital Engagement (i.e. new membership programs in key cities, seawheeze strategy updates, product recalls etc.)
  • Works with the SSC Communications and PR teams to roll out guest messaging in a timely manner. Ensures that all anticipated questions are covered and the GEC and Digital Engagement are set up for success
  • Job Requirements
  • Undergraduate degree required (degree in a communications related field is preferred)
  • experience within an internal communications department and 1+ years experience at lululemon preferred
  • strong time management skills, ability to prioritize tasks, and manage multiple projects on tight deadlines
  • ability to work well as a member on a cross-functional team and hold others accountable
  • excellent written and verbal communication skills in English (bilingualism is an asset)

Employer Information

Vancouver, BC, Canada
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