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JOB DESCRIPTION

ABOUT THE COMPANY

Headquartered in Toronto, Canada, Thomson Reuters (?TR?, the ?Company?) is the world's leading source of news, information and software for professional markets with over 87% of revenue derived electronically or as software & services. Customers rely on Thomson Reuters to deliver the intelligence, technology and human expertise they need to compete in a world of increasing complexity. TR's customers operate in complex arenas that move society forward

  • Legal Professionals, Tax and Accounting Professionals, Corporates (tax, legal, compliance), Government and Print as well as the globally recognized Reuters Media. TR is a trusted provider, helping professionals make confident decisions and run better businesses, often helping customers reinvent the way they work. Employing a sustainable business model and strong customer NPS, over 75% of TRs revenue is recurring.

The business has operated in more than 70 countries for more than 100 years with over 25,000 employees. TR is a Canadian company with shares listed on the Toronto Stock Exchange (TSX: TRI) and New York Stock Exchange (NYSE: TRI). The Company is majority owned by The Woodbridge Company (?Woodbridge?), a holding company for the Thomson family.

About The Communications and Social Impact Function

The Communications team is responsible for building and defending the brand and reputation of the company while helping to drive the commercial strategy of each of the five businesses (legal, tax and accounting, print, government and Reuters news.) The team is led by the Chief Communications Officer, who also oversees the Social Impact strategy and programmatic work of the company, which focuses on access to justice and transparency.

The team is structured as follows:

Commercial Communications & Corporate Affairs: Serves the presidents of each of the business units, responsible for internal and external communications, with a strong emphasis on driving to commercial outcomes while integrating the social impact story of the enterprise. This team is also responsible for corporate affairs for the enterprise and corporate center, which includes issues and crisis management, external CEO positioning, social media and financial communications.

Internal Communications & Change Management: Serves the senior leadership team of the company, operating as a center of excellence. Architects the internal communications strategy and programs that are executed in partnership with leaders of the company's Operating Committee. Responsible for driving major change management work, CEO communication to employees, digital communications platforms for employees and driving a strong, values and purpose-oriented culture.

Reuters Communications: Serves the world's most global and unbiased news organization, driving internal and external communications strategy and execution globally. Responsible for positioning Reuters as a source of trusted information at a time when trust in news is being eroded.

Social Impact Institute: Responsible for setting the company's social impact strategy and for running programs which leverage Thomson Reuters long history of volunteerism. Responsible for programs spanning Access to Justice, Transparency and Sustainability. Sets philanthropy strategy and manages the significant global volunteer network. This group works closely with the Diversity & Inclusion team and is the principal point of strategic and programmatic connection with the Thomson Reuters Foundation.

Together, the members of this team have been at the heart of the change story of Thomson Reuters, supporting everything from the merger of Reuters and Thomson in 2008, to significant expansion after the global financial crisis and then managing the split of Refinitiv from Thomson Reuters in 2018. In the last year, this team has been central to Thomson Reuters integrated response to COVID-19, tackling climate change (affirming that the company has committed to be carbon neutral and setting science-based targets in line with the 1.5 degree scenario,) denouncing racism, focusing on employee mental health and working with the United Nations to promote peace, justice and strong institutions.

The team has re-shaped and re-calibrated how communications serves the company following the Refinitiv split and is positioned to drive the continued transformation story of Thomson Reuters. Following return of $10B in capital to shareholders, Thomson Reuters has dedicated $2+B to growth initiatives, both organic and inorganic. The Company has an excellent reputation and is #1 or #2 in each of its competitive market segments. The Company is now focused on growth. Thomson Reuters recognizes this will require the hiring of new, strategic leadership talent.

ABOUT THE ROLE

Based in Toronto and reporting to the Head of Commercial Communications and Corporate Affairs, the Senior Director of Corporate Affairs will actively drive corporate media relations, corporate reputation building, financial communications, and issues management for the company. The role requires the candidate to enjoy being ?hands on', with a high degree of autonomy, the ability to operate in uncertainty in a matrixed organization and largely without junior support. The role requires extremely good attention to detail.

The candidate will operate as a principal spokesperson on corporate, financial and crisis communications, engaging directly with the media on a regular basis, including managing relations with Reuters journalists who are free to report on Thomson Reuters without favour. This is a high-visibility, high-pressure role. The successful candidate will be a decisive, results-oriented leader who can develop and manage relationships across the company and with a wide variety of partners based on trust, teamwork and domain expertise.

The candidate must have the experience and enthusiasm for communications to think proactively, and work with communications peers, marketing, lines of business and other constituents. They will be expected to develop and execute integrated strategies that help realize our company's purpose and drives responsible growth/revenue.

The position will offer access and exposure to many different departments across the company, and the successful candidate will have regular dealings with the company's executive leadership. The candidate should have superb relationship management capabilities with the aptitude to anticipate and solve complicated issues, while being able to present in a clear and compelling manner.

PRINCIPAL RESPONSIBILITIES

The role encompasses responsibilities including, but not limited to:

  • Corporate Media Relations: Build and maintain relationships with global corporate and commercial media. Utilize experience to navigate complex scenarios and develop clear positions on business issues. Lead complex media relations efforts including strategy development, story pitching, fact checking, reporter targeting and results packaging (media analysis and monitoring of relevant company, competitor and industry coverage). Train and prepare various executive level spokespeople for media and presentation delivery.
  • Corporate Reputation: Contribute to the development and execution of the Thomson Reuters external corporate communications strategy, as a member of the collaborative commercial and corporate affairs team. Develop positioning and strategies to communicate Thomson Reuters position on issues impacting the industry and related businesses. Lead and support a wide array of internal and external corporate communications projects, including thought leadership, public and legislative affairs, executive positioning and speechwriting. Utilize social media platforms to enhance and expand media reach, working effectively with marketing and digital teams to support brand awareness and corporate reputation.
  • Financial Communications: Work with the CFO and the Investor Relations team on financial communications for quarterly earnings announcements, mergers and acquisitions and support analyst/investor meetings. Partner in the development, implementation and coordination of media relations strategies to build a favorable image of the company in the eyes of investors, shareholders, customers, employees and the public.
  • Issues & Crisis Management: Lead and support the formation and execution of communications processes, strategies and messaging for issues affecting the reputation of the business and senior management. Leading voice on crisis / issues teams including but not limited to operations, public health, product operability, cyber security and privacy issues. Development of coordinated responses with leaders across the organization including sales, technology, product and legal is mandatory. Also, serve as senior advisor for the team on day to day issues. Maintain composure, problem solve, and partner with both internal and external groups to ensure the organization is represented according to our values and operating principles.

KEY COMPETENCIES

To meet the challenge, the ideal candidate should demonstrate the following attributes:

  • 12+ years of relevant experience with a demonstrated history of success in designing and executing comprehensive, large-scale communications strategies in a high-profile brands and multichannel corporations
  • Bachelor's Degree required, Masters or Professional qualification preferred
  • Proven experience as a corporate spokesperson or as a journalist in related areas
  • Outstanding hands-on media relations skills with top-tier global print, broadcast and hybrid outlets
  • Outstanding written communication
  • Direct experience in financial services, information services, media and or technology industries preferred
  • Strong conceptual thinking and process orientation. Able to understand complex relationships, interdependencies and their impact on customers, employees and shareholders; individual who takes a broad perspective and makes connections
  • Public company expertise required, with solid judgement and discretion dealing with highly confidential and material information, such as M&A, financial communications & operations
  • Deep knowledge of and relationships with top-tier media contacts, skilled media relations capabilities with the ability to lead media outreach programs at a senior executive level
  • Proven experience in crisis communications, cybersecurity and privacy issues management and ability to operate in rapidly changing and complex environments
  • Proven ability to create, manage, and coordinate a global media relations programs and thought leadership initiatives in a matrixed organization (working with direct and non-direct reports)
  • Broad understanding of all facets of multi-channel earned media and communications: Proven ability and comprehensive knowledge of traditional, digital and social media and marketing tools (i.e., social media, web and mobile platforms, data analytics, etc.)
  • Business to business and business to consumer campaign experience to promote brands and enhance corporate reputation
  • Proven experience handling internal and employee communications, understanding internal channels, how to speak to the enterprise and how to motivate an employee base
  • Ability to develop, activate and deliver creative/original solutions to a wide range of complex and highly variable issues involving financial, social, political and legal considerations
  • Excellent negotiation, problem solving and collaboration skills, with a commitment to deliver the best results leveraging cross-functional expertise and innovation
  • Strong executive presence with a sense of urgency and thoughtfulness; able to interact comfortably at all levels and credibly present and debate, strong attention to detail and accuracy of communications
  • Excellent communication skills, additional languages advantageous
  • Mix of experience in government, agency, and corporate environments highly preferred
  • International experience an advantage

Behaviors:

  • Superior interpersonal, leadership, and team-building communication skills. Build strong working relationships with people at all levels of the organization with a focus on internal clients, partners, peers, and the broader communications team.
  • Willingness to collaborate across boundaries and across business teams
  • Action-oriented, detailed and results driven
  • Commercial and business orientation
  • Talent-builder and mentor
  • Sense of humor
  • Humility

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services

  • Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

ACCESSIBILITY

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com.

Locations

Toronto-Ontario-Canada

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