This job offer is closed.

Reporting to the Inspector, SOCC, you will be required to provide day-to-day operations and direct supervision of the Communications Officers working at the Sheriff Operations and Communications Centre (SOCC). This unit operates on a 24-hour per day basis and is the main point of contact between the RCMP and the Public Security Division peace officers who are being deployed to a number of different situations including but not limited to: responding to alarms in Government buildings, safety concerns/alarms, officers responding to calls in support of rural crime and Rural Alberta Provincial Integrated Defence (RAPID) Force and the transporting of prisoners. SOCC provides support directly to law enforcement agencies, provincial enforcement agencies, and integrated law enforcement agencies in Alberta. This unit also plays a lead role in the Ministry's commitment to promoting safe and secure communities throughout the province. These areas include traffic enforcement, conservation services enforcement, commercial vehicle inspection, warrant apprehension, investigations, surveillance services, intelligence and threat analysis, courthouse and government facility security, prisoner management and transport services, and executive and judiciary security services.

As a supervisor you will provide coaching, mentoring and supervision to a team of Communications Officers. Other responsibilities will include monitoring and reviewing response times for service calls, building and maintaining positive relationships with primary stakeholders, ensure necessary training and development is provided to communication officers, provide administration such as scheduling and support within the unit by conducting regular reviews on sources that may affect daily operations.

To be successful in this role, you must have the emotional resilience and intelligence to handle repeated exposure to high stress situations and traumatic events while remaining composed in responding effectively under pressure. You must also be able to recognize and support employees who are demonstrating anxiety in a high stress environment. You must be able to switch between multiple tasks to determine priority and sequence of task completion for the entire SOCC.

Excellent interpersonal skills are essential to interact with managers, professionals, staff and clients on a frequent basis. As the ideal candidate, you will maintain a high standard of discretion through your regular exposure to confidential information. The ability to remain focused and self-motivated is essential.


Two-year diploma in a related field plus a minimum of five years of progressively responsible related experience. Equivalencies will be considered on the basis of one year of directly related experience for one year of education or one year of education for one year of experience.

Preference will be given to those with experience working in radio/emergency dispatching, telecommunications, alarm and/or control room environment. Preference will also be given to those who have experience working within an information technology environment. Knowledge of CPIC/queries course, familiarity with door, alarm, CCTV, Computer Aided Dispatch and Record Management systems, will be considered an asset.


Competencies are behaviors that are essential to reach our goals in serving Albertans, and the foundation for our talent management programs, including hiring decisions. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

In this role, you will contribute to our team by demonstrating the following behavioral competencies:


You are able to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.


You lead and contribute to the conditions and environments that allow people to work positively, collaboratively and productively to achieve excellence in investigations and just outcomes.


You are able to assess investigative challenges, opportunities and options, to find solutions, secure the best evidence, achieve investigative excellence and ensure just outcomes.


You have a commitment to on going learning and desire to invest in the development of the long term capability of not only yourself but others as well.


$2,646.96- 3,287.65 bi-weekly


The position works 38.75 hours per week on a rotating schedule to provide 24 hour/7 day a week coverage at the SOCC.

As part of the recruitment process, applicants will undergo an enhanced security clearance.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.


  • Comprehensive benefits plan:
  • Pension plan:
  • Leadership and mentorship programs
  • Positive workplace culture and work-life balance


To apply online, users will be required to have an online account:

As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file using the following suggested naming convention: Lastname,Firstname_JobIDXXXXXXX

Applicants are advised to provide information in their application that clearly and concisely demonstrates how their qualifications meet the advertised requirements. In your resume, please include dates (including months and years) associated with all education and work experience. Please also indicate whether your work experience was casual, part-time or full-time. For example: January 15, 2006

  • June 25, 2009: Assistant (PT three 8 hr shifts/week).

https : //

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Tips for Applicants:

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting, please contact Elena Lazar at via Isarta. If this competition is closed as per the closing date noted above, please continue to check for a listing of current career opportunities with the Government of Alberta.