The focus of the Support Specialist's role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft's unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.

RESPONSIBILITIES

Key accountabilities include:

  • Plan & Execute as One Microsoft to Enable Customer Outcomes
  • working closely with the Account Executive & account team to ensure a positive 'One Microsoft' customer experience
Close Deals Through Effective Deal Team Orchestrationowning Microsoft Support sales opportunities end to end, leveraging appropriate account & pre-sales roles to bring the best resources to ensure customer satisfaction & deal success Meet or Exceed Revenue Targets, Maintaining Sales Hygiene & Deal Excellenceexecuting discipline in lead management, opportunity qualification, close planning, pipeline hygiene, forecasting & deal commitment

QUALIFICATIONS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Employer Information

Vancouver, BC, Canada
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