Overall job purpose:

  • Wins, new medium-sized Business Customers
  • Plans and manages medium-sized Business Customers
  • Gathers customer and market information to update Product and Trade Lane on current conditions

QUALIFICATIONS:

  • Deep knowledge on DGF products (AFR/OFR)
  • Good communication and presentation skills, ideally selling experience in competitive markets
  • High degree of self-confidence, initiative and commitment
  • PC literate, excellent organizational, communication incl. telephone and writing skills

MAIN TASKS & KEY RESPONSIBILITIES:

Seeks and prospects for MBC targets to win new customers generally in the 30k

  • 500k range Net

Sales per annum

Plans and manages medium-sized Business Customers

Builds rapport and trust with customers by being informed about customer's business and the market

Assesses the type and size of customer needs

Recommends solutions based on customer needs by using industry knowledge

Closes business connecting a customer need with a DHL solution and the value it may create for the customer

Supports customer churn and retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.

Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs

Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

Completely uses DGF CRM


Employer Information

Mississauga, ON, Canada
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