Ballard's Commercial team has an opening for an enthusiastic and experienced Inside Sales Specialist (K2). Reporting to the Manager, Proposals & Inside sales, this role will primarily focus on pre-sales activities, including:

  • The management of the lead's qualification process and initial customer engagement phase
  • Proposal and quotation responses to customer inquiries

This is an excellent opportunity for someone looking to have an impact across organizational functions and processes, on different markets, with global customers. The position will offer opportunities to future growth within the commercial organization.

We are seeking a motivated and energetic self-starter who: has demonstrated leadership skills; possesses excellent oral and written communication skills, and effective listening skills; enjoy developing creative solutions to tackle challenges, and is a team player ready to support each other.


  • Own and optimize the company lead management process from initial inquiry to lead qualification using CRM platforms
  • Work in close alignment with Product Line Management, Sales, and Marketing teams to nurture leads, becoming an expert on the customer personae that drive our different markets forward
  • Provide regular reports on lead generation and qualification
  • Assess market and geography alignment, identify customer requirements, determine whether products can meet customer requirements, and communicate requirements internally
  • Drive customer interaction from initial contact to handover to the Sales team
  • Work in a collaborative, cross-functional team environment to support the Commercial team in winning strategic projects
  • Provide report and feedback to the Marketing team to improve lead acquisition campaigns
  • Assist the Proposal Manager in developing and implementing responses to client requests for proposals and quotations
  • Coordinate commercial proposal review and approvals with internal stakeholders, ensuring compliance to Ballard internal contract review process
  • Track and report on outstanding commercial proposals
  • Capture customer requirements and communicate to sales order administrator


  • 3-5 years of work experience, including at least 3 years of inside sales experience and/or proposal management experience, within a technical sales environment
  • Post-secondary degree; a Business or Engineering degree, or related technical experience is an asset
  • Excellent interpersonal & communications skills
  • Advanced English writing, editing and proofreading skills; familiarity with technical writing, with an eye towards sales messaging, themes, proposal aesthetics, and content
  • Strong leadership qualities; able to establish and communicate a plan, help drive the proposal process, and coordinate with diverse teams, both in-person and remotely
  • Well organized, process-driven, able to manage multiple tasks concurrently and ability to prioritize, execute and meet tight deadlines
  • Ability to work with a diverse group of internal and external stakeholders at all levels of an organization
  • Experience in gathering and analyzing data, providing interpretation, and recommending improvement and standardization of business processes
  • Experience with CRM ( systems is an asset

Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.

Recruiter Information

Burnaby, BC, Canada

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