AT MMG everything we do is guided by our values.

Do What's Right with Integrity

  • Deliver Results
  • Get Things Done
  • Continuously Improve
  • Thought Leadership
  • Energized Passion

If any of these values resonate with you, MMG has an opportunity for you!

Key Responsibilities:

  • Design social media posts that will sustain the curiosity of readers and create a buzz around any new products or services;
  • Collaborate with designers and copywriters on creating informative, attractive content;
  • Measure all web traffic;
  • Monitor SEO;
  • Define social media KPIs;
  • Ensure maximum effectiveness by staying up-to-date with any changes on all social platforms;
  • Train co-workers on how to use social media in a beneficial way;
  • Ensure cohesiveness between coworkers on social platforms;
  • Collaborate with department teams;
  • Facilitate conversations online with customers and respond to any questions;
  • Report on online feedback and reviews from fans and customers;
  • Create an optimal schedule for posting, considering both customer engagement metrics as well as web traffic;
  • Oversee the layout of all social media accounts;
  • Suggest new methods to attract prospective customers, such as competitions or promotions;
  • Suggest ways to optimize content;
  • Measure campaign success;
  • Stay on top of the current best practices and technologies for each social media platform;
  • Use social media marketing tools to improve efficiency and manage all accounts effectively;
  • Communicate with both industry professionals and social media influencers to create a strong social network;

Customer Service:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to tenant inquiries;
  • Communicating with customers through various channels;
  • Acknowledging and resolving customer complaints;
  • Knowing our products inside and out so that you can answer questions;
  • Keeping records of customer interactions, transactions, comments and complaints;
  • Communicating and coordinating with colleagues as necessary;
  • Providing feedback on the efficiency of the customer service process;
  • Ensure customer satisfaction and provide professional customer support.

Required Skills and Abilities:

  • Passion for social media and proficiency with major social media platforms and social media management tools;
  • Proficiency with video and photo editing tools, digital media formats, and HTML;
  • Excellent social listening skills;
  • Ability to understand historical, current, and future trends in the digital content and social media space;
  • Strong copywriting and copy-editing skills;
  • Top-notch oral and verbal communication skills;
  • Impeccable time management skills with the ability to multitask;
  • Detail-oriented approach with the ability to work under pressure to meet deadlines;
  • WordPress Knowledge;
  • Adobe publisher would be an asset.

If you are looking to join our dynamic team that has a passion to be the best, visit our career page at www.mmgltd.com/careers and apply today!


Recruiter Information

Edmonton, AB, Canada

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