Avenue Living is recruiting for a L&D Technical Writer to join the Organizational Effectiveness team. Since our inception in 2006, we have become one of Canada's largest privately held real estate investment and management companies with over $1.7 billion in assets under management in the residential, commercial, agricultural and storage spaces. In support of meeting growing requests for training in a continually evolving environment, the Organizational Effectiveness team is currently seeking a L&D Technical Writer to assist with developing training materials and keeping existing documentation current.


  • Create learning content in collaboration with the OE team, stakeholders, and subject matter experts.
  • Develop gathered content into multi-medium training materials following standard design principles, in-house templates and style guides.
  • Document new processes and procedures as directed to support OE training initiatives.
  • Revise existing documentation as needed to keep information current and maintain version control.
  • Conduct interviews with subject matter experts and research material for various operational projects
  • Participates in peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
  • Applies understanding of the business, its products and processes in order to reshape content for changing needs.
  • Serves as a resource to OE team members.
  • Assist with developing
  • Graphical skills
  • eLearning courses and training workbooks that content objectives, outcomes, and test assessments to evaluate comprehension of training materials.
  • Revise existing procedures, work instructions, presentations, and other materials for a variety of audiences.
  • Uploading and updating content on websites
  • Work in conjunction with the Information Architect and Lead Facilitator to develop
  • Create and edit process narratives and maps.
  • Assist with proofreading and editing content.
  • Staying on track of scheduled projects to completion dates.
  • Assist with facilitation and train-the-trainer sessions.
  • Assist with gathering content.
  • Utilizing our Learning Management System (LMS) and other platforms related to training
  • Utilize and maintain document storage system.
  • Drafting communications and providing administrative support.
  • Working closely with the Information Architect, Lead Facilitator and Director of Organizational Effectiveness to develop and update training curriculum and content.
  • Providing statistics and data to the OE Coordinator, managing documentation within the Avenue Living University platform, and working with SharePoint documents.
  • Leading and participating in OE team meetings to identify gaps and trends in training, and offer suggestions for improving the curriculum, content, and delivery
  • Serving as a Subject Matter Expert (SME) for the three roles and act as a resource to our business partners
  • Providing hands-on training and additional support (Via virtual sessions and/or face-to-face).
  • participating in OE team meetings to identify gaps and trends in training, and offer suggestions for improving the curriculum, content, and delivery.
  • Other duties as assigned.


  • Completed post-secondary education in related field (communications, technical writing, instructional design); 3 years work experience; or equivalent combinations of education and experience.
  • Proficient in Microsoft Office, Visio, and SharePoint required.
  • Design experience with Articulate 360 and Camtasia considered an asset.
  • Knowledge of learning theory and adult education principles.
  • Ability to communicate clearly, effectively and accurately.
  • Detail-oriented and possess analytical problem-solving capabilities.
  • Strong organizational and time management skills with ability to manage multiple projects.
  • Positive, collaborative attitude with a willingness to learn and quickly adapt.
  • Experience with Yardi Property Management Software considered an asset.


  • Competitive compensation and travel expenses covered
  • Profit sharing options
  • Manulife Group health and dental benefits
  • Opportunity to make a real impact on the organization and improve employee performance
  • Exciting opportunities for career progression, in a rapidly growing, dynamic organization

Employer Information

Calgary, AB, Canada
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