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Description

RV Service Writer

Woody's RV World

  • Abbotsford, BC

Canada's premier RV company is growing once again. Woody's RV World has expanded into Abbotsford and anchored the company with a brand new state-of-the-art impressive building.

With the recent dealership addition in Saskatoon and our brand new dealership in Red Deer, Woody's RV World is now in British Columbia, Alberta and Saskatchewan. Woody's Abbotsford our newest and biggest dealership is adding full-time RV Service Writers. The ideal candidate will have service experience at a RV dealership but other Service Writer experience will be considered. Customer service is our main priority, so remaining professional is always essential.

REQUIREMENTS

Qualifications :

  • Excellent customer service skills
  • Proficient computer skills
  • Ability to work unsupervised
  • Must be organized and self-motivated
  • Possess strong written and verbal communication skills
  • Motivated team player with a strong sense of commitment to the customer
  • Have the ability to deal with large volumes of work and be flexible to changing priorities
  • Ability to handle stressful situations in a calm and efficient manner
  • Ability to read and comprehend policy and procedure
  • Excellent verbal and written communication skills
  • Strong record of positive Customer Satisfaction results
  • High School diploma or equivalent preferred

Duties

Essential Duties and Responsibilities

  • Other duties may be assigned at a later date:
  • Book Appointments
  • Open new work orders, accurately recording customer information and requirements
  • Handle incoming phone calls in a professional manner
  • Deal with customer requests and questions in a timely and friendly manner
  • Keep customers updated as needed regarding ongoing repairs and offer explanations for work required and/or suggested so that customers can make informed decisions
  • Inform customers of upcoming repairs/services required
  • Confirm that all work and pricing is approved by the customer prior to work being performed
  • Monitor activities at service counter including customer contact, parts shipping and receiving
  • Complete various clerical duties including photocopying, faxing, sorting/filing, etc.
  • Receiving customer payments
  • Monitoring our online text messaging service

Contact

Thank you for your interest in Woody's RV World.

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