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Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

Job Overview

Working under minimal supervision, this role supports Wawanesa's success by leading the New Business team to achieve their goals of providing an exceptional and consistent customer experience. This role is responsible for overseeing the daily operations of the New Business team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

Oversee and coach team to ensure the work environment is respectful, challenging and rewarding, and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals.

Contribute to and support the development and evolution of Wawanesa's policies and practices through developing and improving internal processes, procedures and systems.

Address escalated issues service complaints; providing solutions, feedback and support.

Conduct regular audits of the New Business team's work and files, coach team to strive for continuous improvement and development by coordinating, tracking and analyzing Key Performance Indicators (KPIs).

Develop standard templates, review and improve administrative tasks and processes to ensure consistency and efficiency, proper workflow and reduce backlog where possible.

Contribute towards the New Business department through reviewing, planning and implementing new products and programs.

Contribute to strategic initiatives and be receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.

Stay abreast of industry, regulatory and company changes or trends as they relate to the insurance industry.

Perform other duties as assigned.


Minimum three (3) years' Life Insurance experience in progressive roles with three years in a senior capacity.

Post-secondary degree/diploma is an asset.

Actively working towards or completion of the ACS and/or ALMI designation is required.

Strong computer skills and knowledge of the Microsoft Office suite is required.

Strong math skills, preferably with demonstrated experience in insurance related calculations.

Actively working towards or completion of the ACS and/or ALMI designation is required.

Ability to read/write (bilingual) in French is an asset.

Strong computer skills and knowledge of the Microsoft Office suite is required.

Strong leadership skills with the ability to motivate and engage high performing teams while managing change.

Ability to ensure group objectives are met using a collaborative, team approach.

Strong attention to detail with the ability to identify relevant information and potential impacts.

Strong decision-making skills, with the ability to identify and review potential impacts.

Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience.

Excellent customer service skills including empathy and concern for our customers.

Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company's goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today's challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all