This job offer is closed.

The Experience Design team is looking for a UX Writer to join one of our Customer Journey product families which part of our Technology group. As a UX Writer in Technology, you will be embedded within a product family and will explore ways to enhance Customers, Blue Shirts or Associates through the website, emails, in-store experiences and other touchpoints.

Experience Design at Best Buy Canada drives the vision of the entire customer journey. We are a large and growing team of diverse specialists in UX, UI, Visual Design, Content Strategy, and UX Writing. The Experience Design department operates under the Director of Experience Design and enjoys strong executive support. Best Buy Canada's Technology and Digital Retail group is truly Agile at scale, with a flat organizational structure and designers working with distinct streams, united within communities of practice.

What you'll be doing:

  • Content Writing: Writing content for our product teams including interface language, navigational nomenclature, microcopy, and transactional emails
  • Content Design: Contribute to and help maintain our interface content standards and guidelines
  • Content Strategy: Ensuring content is consistent throughout user journeys
  • User Research and Evaluation: Shaping and evaluating the customer experience by crafting helpful, meaningful text
  • Collaborating with a cross-functional team of UX designers, UI Designers, developers, and product owners
  • Communicating design rationale for your copy decisions

What you'll need to succeed:

  • 1+ years of experience as a UX Writer, preferably with experience working in product teams
  • Expertise in writing copy that's clear and concise
  • A strong understanding of user centered design principles and how copy fits into the customer journey
  • Time management skills that allow you to juggle multiple projects and tricky timelines
  • A strong understanding of grammar, style, and syntax
  • Familiarity with working in an Agile or Scrum environment
  • Highly collaborative mindset that allows you to build trust and accountability
  • Ability to embrace change with positivity and enthusiasm
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