This job offer is closed.

UX Writer III

  • Retail Experiences

The Experience Design team is looking for a UX Writer to join our Experience Optimization (EO) retail team. This is an excellent opportunity for a UX Writer looking to grow their career in a large experience design organization with amazing mentorship, critique and professional development. The EO team operates similar to an agency model within Best Buy Canada's Digital Retail organization to provide three primary services: to increase the efficiency and effectiveness of the other retail teams by continuously improving the playbooks that define how we craft digital experiences for events and our day-to-day; to provide direct support to the other teams during their busiest times; and to identify and operationalize the web technologies needed to provide amazing customer experiences and efficient retail execution. This UX Writer position is a specialist role working on a team of UX designers, content strategists, other UX writers, digital designers, SEO specialists, and our content creators.

Experience Design at Best Buy Canada drives the vision of the entire customer journey. We are a large and growing team of diverse specialists in UX, UI, Visual Design, Content Strategy, and Copywriting. The Experience Design department operates under the Director of Experience Design and enjoys strong executive support. Best Buy Canada's eCommerce group is truly Agile at scale, with a flat organizational structure and designers working with distinct streams, united within communities of practice.

What you'll be doing:

  • Content Writing: Writing and proofing copy for everything from short promotional messaging to landing pages to social media ads
  • Content Design: Ensuring content is consistent throughout user journeys
  • Content Strategy: Communicating design rationale for your copy decisions to effectively communicate design strategies and detailed interaction behaviours
  • User Research: Shaping and evaluating the customer experience by crafting helpful, meaningful text
  • Collaborating with several cross-functional teams of UX designers, digital designers, scrum masters, merchandizers, and business leads
  • Contributing to our content standards and guidelines
  • Navigating a dynamic Agile environment that requires independent self-direction with an aptitude for team collaboration and open communication
  • Consulting with stakeholders early and often to ensure alignment and synergy on the progress of different initiatives

What you'll need to succeed:

  • 5-7+ years of experience as a UX Writer
  • A strong understanding of user centered design principles and how copy fits into the customer journey
  • Experience in leverage user research and usability testing methods to evaluate the effectiveness of content experiences
  • Expertise in writing copy that's clear, concise, and compelling
  • Time management skills that allow you to juggle multiple projects and tricky timelines
  • Experience writing copy for a range of digital platforms
  • A strong understanding of grammar, style, and syntax
  • Experience working closely with business to define the strategy and rationale for features
  • Experience in eCommerce and Retail, working with business and marketing for sales initiatives to drive traffic to conversion
  • Familiarity with working in an Agile or Scrum environment
  • Highly collaborative mindset that allows you to build trust and accountability
  • Ability to embrace change with positivity and enthusiasm

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology