Date: Dec 21, 2020

Location: Waterloo, CA

Company: Wilfrid Laurier University

Department: Office of the Provost & VP Academic

Job Type: Limited Term

Full-time/Part-time: Full Time (>=1249 hrs/year)

Campus: Waterloo

Reports to: Manager, Executive Support and Special Projects

Employee Group: CPAG

Application Deadline: January 10, 2021

Requisition ID: 979

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well as locations in Kitchener and Toronto. The university is committed to providing an inclusive workplace and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary:

The position of Communications Officer, Office of the Provost & VP: Academic, will lead the creation of strategic communication on behalf of the Provost and his leadership team which includes the Vice-Provost: Teaching & Learning, AVP: Equity, Diversity & Inclusion, AVP: Integrated Planning & Budgeting and the AVP: Indigenous Initiatives. This position is responsible for ensuring consistency of messaging, tone and voice, as well as impeccable editorial quality of all communications sent on behalf of the Provost.

Reporting to the, Manager, Executive Support & Special Projects the incumbent will work primarily from the Office of the Provost but will actively participate as a member of both the Office of the Provost and Communications and Public Affairs teams, including attending team meetings with both units.

The Communications Officer participates in the development of communications plans for provostial activities and initiatives, and leads in their execution, ensuring timeliness and appropriate prioritization of written and verbal internal and external communications. The position also includes responsibilities for preparing and responding to high volumes of correspondence; coordinating talking points and written remarks for the Provost's speaking engagements; managing the review and approval process of all university and external materials describing the Provost's speaking appearances or conveying the Provost's voice; maintaining a provostial communications style guide and educating colleagues on its use; and planning and developing content for the Office of the Provost's s web presence and the Provost's social media channel(s).

This position has a university-wide mandate and is based at the Waterloo Campus. The incumbent provides subject matter expertise regarding Presidential communications to all campuses, requiring regular interpersonal interactions and collaboration with departments at the Waterloo Campus, the Brantford Campus, the Toronto office and external partners. Special attention is given to ensure equitable service delivery across all locations.

Accountabilities:

  • Writing, Communications Planning and Delivery
  • Develops institutional-level communications strategies and priorities for the Office of the Provost as they pertain to the Provost's portfolio and various intersecting communities.
  • Delivers on communications priorities that position the Provost in his role as an institutional and sector thought leader by supporting strategic communications campaigns across multiple platforms over time.
  • Develops highly confidential and sensitive communications on behalf of the Office of the Provost including matters related to personnel, labour relations, embargoed materials, etc.
  • Ensures consistency, accuracy and excellence in quality and content of messaging and meeting current best practices for University communication and accessibility.
  • Analyzes and interprets data to measure communications outcomes and identify trends.
  • Creates and maintains tools (e.g., speech templates and database, slide decks, content templates, content libraries, etc.) in collaboration with Communications and Public Affairs.
  • Reviews and copy-edits documents drafted or generated by other offices. This encompasses a high volume of correspondence, proposals, emails, and a wide variety of other written material including programs and publications for major university events.
  • Collaborates with colleagues in the Office of the Provost to ensure that written materials and drafts, as needed, are archived and cross-referenced consistently and comprehensively, and in ways that they might be easily retrieved by the Provost or staff.
  • Oversees the proper maintenance and organization of communications materials (e.g., correspondence, talking points, projects) in shared server.
  • Delivers on other writing projects related to the Office of the Provost.
  • Social/Digital Media Content Planning and Delivery
  • Develop content strategy for the Office of Provost's and the Provost's Office leadership team including web properties and social media channel(s), ensuring content and messaging consistency with broader university communications activities, and coordinating with Communications and Public Affairs colleagues to ensure effective distribution of provostial-level communications across digital and traditional platforms. This will include conceiving and creating new pages, updating existing content on an as-needed basis, connecting communications of the Provost delivered in person, email, and print to the web and web strategy, and ensuring full connections with university-wide websites and strategy.
  • Plans and executes scheduled (editorial calendar) and ad-hoc content on the Provost's social media channel(s).
  • Seeks approval for the full calendar of social media posts from the Director: Integrated Communications, Communications & Public Affairs and approval for any individual ad hoc content from the Manager, Executive Support and Special Projects, Office of the Provost
  • Monitors social media channels to identify opportunities and potential issues that relate to the Provost's portfolio coordinates responses and approvals with the Provost's team, Communications and Public Affairs to ensure alignment with key university messaging, especially in regard to sensitive and/or crisis-management issues.
  • Ceremonies, Events and Projects Communications Planning
  • Maintains, tracks and executes against a communication plan, as well as a speech and event calendar.
  • Prepares key messages, speaking notes and remarks for the Provost, for all ceremonies, events and speaking engagements.
  • Supports the communications activities, including copy writing and communications planning, for the Ceremonies and Events team related to projects involving the Provost.
  • Attends high-impact events with the Provost and identifies opportunities for positive public relations that can be conveyed to the campus and external community through social media channels and blogs.

Qualifications:

  • University degree in communications, journalism, digital media or a related field, with a minimum of 3-5 years in a communications role.
  • Exceptional writing and editing skills acquired through demonstrated work experience.
  • Professional experience writing columns, speeches and speaking notes.
  • Exceptional verbal communication and interpersonal skills.
  • Critical thinking and excellent content development skills to enable immediate and appropriate distribution of communications across multiple channels.
  • A service mindset and a team approach to working with colleagues.
  • Results-oriented, detail-oriented, organized and a proven team player.
  • Ability to work well independently and handle several concurrent projects in a timely manner.
  • Thorough command of, and demonstrated work experience with, the technology, strategy and judgment associated with running social media on behalf of a senior leader or organization, as well as sophisticated client service and digital communications skills, and a high level of energy and passion with respect to this area of rapid change and innovation.
  • Strong organizational skills coupled with proven ability to effectively document work, handle multiple tasks, meet deadlines, and excel in a fast-paced environment with changing priorities.
  • Flexibility to adapt to unexpected and time sensitive demands.
  • Able to perform within an integrated and collaborative team environment.
  • Advanced knowledge of Microsoft Office products, including Word and Excel, PowerPoint and other graphics and/or presentation software.
  • Experience in post-secondary education/corporate communications and knowledge of University culture, structure and systems an asset.

Compensation:

Position Grade: EX-G

Annual Salary: $59,516 to $74,395

Hours of Work: This is a full-time, limited term position for 12 months. The normal hours of work are Monday

  • Friday 8:30 a.m.
  • 4:30 p.m. with a one hour unpaid lunch period. Flexibility in hours will be required, including evening and/or weekend work due to emergent matters requiring immediate attention. When possible, the manager will adjust the work schedule so that no more than 35 hours are worked in a week.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier's core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity seeking groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-Apply-/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a CV and letter of introduction will be required in electronic form.

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Employer Information

Waterloo, ON, Canada
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