Contract Sales Operations Coordinator

Temporary Full-Time (4 months)

Vancouver, BC*

  • Due to the COVID-19 pandemic, we are a primarily remote office team. This job will require flexibility to work from home.

Why Native Shoes?

It seems the heavier the world gets, the more it needs lightness. At Native Shoes, we've made lightness our life's work with our purpose: to make it easy for all to live lightly.

To achieve this, our team is an embodiment of our values:

Design: We consider aesthetics and functionality in all we do.

Possibility: We explore and achieve higher dreams by leaving constraints at the door.

Integrity: We do what we say we do.

Accountability: We take personal responsibility for our actions.

Love: Leading with kindness, we love those around us enough to have truthful conversations.

Light: Above all else, we choose to live lightly.

Native Shoes strives to embody each of these words in all aspects of our brand. We engage in a fast paced, ever-evolving working environment with plenty of room for innovative thinking

  • encouraging honesty and challenge in a comfortable workplace. If any of the above words resonate with you, this is the place to be.

Who is Native Shoes looking for?

This role provides exposure into how a wholesale sales operations department works. With the opportunity to understand our back end sales process by learning and executing on ERP and EDI order processing, this role will gain exposure to support international and North American wholesale channels. In addition, the role will be integral in ensuring that we maintain a positive customer experience through all communication platforms.

What would I be responsible for?

  • Follow up with customers for updated payment details, process credit card payments in a timely manner and in accordance to PCI compliance requirements
  • Respond to Wholesale Customer Service tickets within defined SLAs, communicate to key team members action or information required
  • Manage orders through the ERP system by doing, cancel or ship window adjustments, order releases, order adjustments, and pick list releases
  • Liaise and build relationships with in house Sales team
  • Create weekly reports for upcoming orders and/or past cancel dates
  • Support operations with sales order reporting, as needed

Skills, Knowledge, and Experience:

  • 1+ years of experience in a sales or customer service role
  • Excellent communication skills in both verbal and written format
  • Experience working with Microsoft Suite, including Outlook, Word, and Excel
  • Ability to learn and navigate systems
  • Excellent communication skills in both verbal and written format
  • Proven prioritization and organization skills

Personal Characteristics:

  • Proactive in understanding processes and asking questions
  • Drive to improve processes and develop new approaches
  • Able to work in a fast-paced, high volume work environment
  • Able to work in teams and independently

  • Working with an ERP system (Full Circle)
  • Working in a wholesale sales environment

Employer Information

Vancouver, BC, Canada
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