Come join our creative, can-do writing group for Microsoft Teams! We're a team of end-user focused UX Design writers and Content Strategists, and we're looking for a versatile, tech-savvy writer to join us in creating Microsoft Teams-and shaping the future of work for millions of people around the world, no big deal. :)

Microsoft Teams is the chat-based workspace in Office 365. It's all the people, content, tools, and conversations you need to get work done into one place-a hub for teamwork. Our writing and copy work for Teams includes help and how-to, guidance and best practices, in-product contextual assistance and notifications, web sites, video scripts, first-run experiences, user interface text, and more. On a typical day in this role, you might:

Work with an interaction designer to craft copy for a feature or flow

  • Do a terminology exploration for a new concept
  • Develop copy treatments for a user research study or in-product experiment
  • Bring your voice to a design critique of proposed features or scenarios
  • Draft a new entry for our term list and review with the team
  • Design & write Help topics for a feature or area
  • Review customer comments and update content to improve understanding (& metrics!)
  • Review a how-to video script
  • Observe a customer study

And you'll do it all from the Microsoft Teams Design studio, in partnership with our world-class designers, researchers, content creators, marketers, and engineering teams. You'll create new product experiences and your words will help customers learn, solve their problems, and get the most out of Microsoft Teams.

You'll love this role if:

You're passionate about words, design, and technology

  • You know the names of a few parts of speech
  • You love a variety of writing challenges-from teeny mobile spaces to coherent cross-product flows to friendly how-to articles
  • You dig digging into metrics and customer feedback
  • You thrive in creative, collaborative cultures, yet are disciplined, organized, and able to independently manage the details of your work
  • You're proactive about communicating priorities and trade-offs-and adjusting as you get feedback
  • You're self-aware, growth-minded, and composed
  • You understand the broader context of your work, and can always map your activities to both customer needs and business goals
  • Most of all, you care about the people who are using technology, and making their experiences better

RESPONSIBILITIES

Responsibilities

  • Write and edit friendly, brilliantly clear UX copy-with occasional flair
  • Write how-to instructional content for in-product and web Help and support experiences
  • Perform functional and editorial quality assurance on content as appropriate
  • Understand and effectively use our content model, content types, style guide, and brand voice
  • Use multiple sources of customer data to inform strategic content direction and improvements
  • Identify opportunities for content additions, improvements, and reuse/repackaging and effectively pitch those ideas to the team and stakeholders

QUALIFICATIONS

Requirements

  • 2+ years of experience writing end-user facing UX copy (applications, web, social, ecommerce, etc.)
  • Experience writing for instructional, conversational, or entertainment purposes (education, instructional design, Help content, voice design, playwriting/screenwriting, narrative design, exhibition/museum design, creative/fiction writing, etc.)
  • Proficient with Microsoft Office products
  • Portfolio review of writing and content samples
  • North American English fluency
  • BA/BS degree in English, Communications, Creative Writing, Journalism, Theatre, or other literary/communication subject

Additional qualifications

  • Natural and inquisitive passion for modern technology
  • Experience working with Design discipline (interactive, visual)
  • Experience (and patience) with digital content tools/CMS
  • Experience working with customer research
  • Agency copywriting experience
  • Flexible, versatile writing across form factors, subject matter, and audiences
  • Experience with instructional video and visuals
  • Self-motivated collaboration and problem-solving skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Employer Information

Vancouver, BC, Canada
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