Address: 100 King Street West
Job Family Group:Corporate Affairs
The Senior Manager, Strategy and Operations Corporate Communications, is responsible for developing and executing an employee and external communications strategy for the Strategy and Operations team. They will work collaboratively with business/group and stakeholders to assess communications needs, recommend communications plans and solutions, secure necessary approvals, and create/deliver communication solutions that effectively support and address communications needs. They will source content and feedback, assess information, and translate it into creative and engaging communications solutions. They will deliver high-quality communications solutions that target audiences can easily access, understand and action that are alignment with company standards.
Responsibilities include :
Determine strategic communications priorities in support of the Strategy and Operations Group, and/or key initiatives to facilitate the development of executive and strategic employee communications plans.
Gathers content from multiple sources and develops communications for various vehicles including leadership messages, intranets, town halls, newsletters, video, presentations and social media.
Know and understand target audience needs and dynamics to inform strategic communications planning and execution.
Develop and manage communication activity for the Chief Strategy and Operations Officer, and for the Strategy and Operations business leaders and lines as appropriate, including communication strategy and message development, coaching and counsel, vehicle selection, writing and editorial services, production, and distribution.
Drive new and recurring high-profile strategic initiatives and culture priorities to BMO employees within Strategy and Operations and Enterprise-wide.
Identify and mitigate reputational issues through strategic communications.
Seek perspectives and collaborate closely with corporate communications and partners across the bank.
Promote a two-way, timely, relevant and concise communications approach and assess communications effectiveness through research and measurement.
40% Strategy and planning
Determine strategic communications priorities in support of business strategies and/or key initiatives to facilitate the development of executive and strategic employee communications.
Know and understand the bank's enterprise strategy as well as target audience needs and dynamics and use this information to inform strategic communications planning and execution.
Collaborate closely with business leaders, corporate communications, marketing, brand and social media team members across the bank to develop communications plans that are fully aligned and impactful.
Develop and secure necessary approvals to implement communications strategies and plans and ensure compliance with bank policies and procedures as well as standards for corporate communications.
40%: Execution and measurement
Apply a strategic lens to C-suite leadership communications and editorial planning, ensuring content is tightly aligned with enterprise bank strategy and priorities in order to drive employee awareness and engagement.
Work closely with colleagues and communications partners to recommend and clarify the use of each enterprise channel, drawing upon data and analytics to recommend the most effective channel to achieve the identified communications objectives.
Ensure appropriate coordination and consolidation across initiatives and programs, including clarity and conciseness of all communications and campaign implementation in both official languages.
Champion a straight-talk communications style that promotes transparency when writing talking points, leadership messages, speeches and briefing documents for senior leaders.
Privy to confidential bank results and information, considered an insider for the bank and accountable for following the disclosure policies.
Measure, analyze and report on the performance of a variety of communications initiatives and make recommendations for improvements based on insights, best practices and business objectives.
Develop measurement plans to ensure various communication vehicles are meeting business objectives and the needs of our employees.
20% External communications opportunities
Use analytics and competitive benchmarking to measure the success of your strategies.
Build effective relationships with internal stakeholders to understand business objectives, identify opportunities and maximize results.
Monitor and track feedback and social channels to proactively respond to any issues.
Provide competitive intelligence and insight into external presence and social media landscape across the Banking and Insurance industries.
Work in compliance with regulatory policies, digital and brand guidelines, and updates standards and processes as required to mitigate risk and improve effectiveness.
Typically, 8+ years of relevant experience and post-secondary degree in in Communications, Public Relations, Journalism or a related field of study or an equivalent combination of education and experience.
In-depth experience driving social media strategies for executives.
Expert writing and editing for employee and external audiences including messages, speeches, panels and social media channels.
Strategic thinker with strong consultancy skills, able to partner and advise c-suite executives.
Bilingual communications capabilities and experience in the financial industry are an asset.
This position requires excellent strategic communications planning, writing, and editing and project management skills. The incumbent should also demonstrate analytical thinking as it pertains to communications research, strategy, planning and measurement.
This role requires an individual with business acumen, confidence, excellent judgment and interpersonal skills that can consult, influence and collaborate with colleagues across levels and business groups.
The position requires a professional who can articulate and demonstrate the importance of the communications strategy and planning to non-communications business partners (i.e., executives, stakeholders, etc.).
Superior relationship management skills, the ability to work independently and strong judgment to know when to escalate issues are also key attributes of this role.
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one
- for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.