Customer Care

Red Deer, Alberta

Job Responsibilities:

  • Ensure the health, comfort and safety of our Customers
  • Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
  • Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
  • Ensure daily communication with all site Associates
  • Collect rent and follow up on defaults
  • Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
  • Inspections of vacant and upcoming suites
  • Lease and show suites
  • Ensure all rental enquires are answered within the guidelines provided
  • Annual suite inspections
  • Prepare and deliver bank deposits
  • Administrative duties including processing paperwork for site and other Associates
  • Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
  • Ensure proper and accurate inventory management
  • Snow removal as required
  • Cleaning as required
  • Touch-up painting as required
  • Complete all required administration for the position on a tablet
  • Complete other tasks assigned by the Leader

Experience and Educational Requirements:

  • 2 years Customer Service Experience preferred
  • Post-Secondary Education in related field

Technical Requirements:

  • Computer experience is required with web based programs preferred
  • Ability to learn and adapt quickly to changing systems and new technology
  • Familiarity with computer tablets is an asset

Non-Technical Requirements:

  • Strong commitment to providing excellent customer service
  • Dedicated to building better communities for all our Customers and surrounding communities
  • Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
  • Excellent listening and telephone etiquette skills
  • Exceptional problem-solving and decision-making capabilities
  • Strong planning and organizational skills coupled with ability to multi-task and prioritize
  • Excellent time-management skills
  • Ability to handle sensitive and confidential matters
  • Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
  • Ability to work independently (self managed) and with other Associates in a team environment
  • Ability to learn quickly, adapt to change and be flexible in nature
  • Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)
  • Demonstrates a positive attitude, enthusiasm and assertiveness
  • Ability to spend up to eight hours walking, standing, climbing stairs, lifting
  • Ability to maneuver or lift up to 10kg with the proper equipment

Human Resources

200, 1501

  • 1 Street SW, Red Deer, Alberta, T2R 0W1


Employer Information

Red Deer, AB, Canada
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