ROLE: As a member of the Alliance customer service/inside sales team, the Inside Sales & Customer Service Representative will ensure that our northern Alberta customers receive the highest quality service on time, every time.

HOURS: Full-time, 40 hours per week, Monday-Friday (Some overtime required occasionally.)

JOB RESPONSIBILITIES:

  • Become a door product specialist within our team of customer service representatives.
  • Process customer orders, vendor purchase orders, customer calls, backorders and confirmations in an efficient and timely manner.
  • Provide technical, pricing, quotation support and market knowledge support to all other sales colleagues within the Alliance branch.
  • Maintain frequent telephone & email contact with customers for follow-up and relationship-building.
  • Professionally and courteously answer incoming phone calls.
  • Positively address customer concerns.
  • Cooperatively interact with all team members & departments to successfully meet customer needs.
  • Track order status, monitor, coordinate and process order delay communication to customers.
  • Maintain filing of documents and order information.
  • Record problems and identify customer service process improvements that meet or exceed customer expectations.

CORE COMPETENCIES:

  • Minimum two (2) years' experience in a customer service role, ideally in the door/building products industry
  • At least 2 years of college education preferred
  • Knowledge of Microsoft Office (Excel, Outlook 10) and good general computer skills
  • Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
  • Ability to handle and resolve recurring problems with difficult customers
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to prioritize and use sound judgment skills
  • Ability to work well in a team environment, as well as individually, without supervision

COMPENSATION & BENEFITS:

  • Compensation based on experience
  • Company Benefits Package (After 3 Calendar months)
  • MSP Allowance (After 3 Calendar months)
  • Profit share (After 1 Calendar year)

MORE ABOUT OUR COMPANY:

Alliance Door Products is one of North America's leading distributors of quality residential, commercial, and architectural doors. We are a fast growing company dedicated to a strong employee culture of integrity, responsiveness, fun, innovation and growth. We are an Equal Opportunity Employer.


Employer Information

Edmonton AB, AB, Canada
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