Job Description :
?We connect communities and customers to the people and places important in their lives?
At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team.
With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers.
CUSTOMER SALES AND SERVICE REPRESENTATIVES
Are you are a strong team player committed to delivering exceptional customer service? We are looking for some great new team members who align with our key attributes; friendliness, communication, listening and professionalism. At work, you excel in a diverse, high-volume, professional environment and want to be part of connecting our passengers to the people and places that are important in their lives.
In this role, you work in a call centre environment and are available for various shifts (early mornings, days, evenings, weekends, holidays, and on call) and your schedule is flexible. As a first point of contact to the public, you provide information and assistance regarding all aspects of BC Ferries' operations. You respond to passenger telephone enquiries and reservation requests using computerized reservations and information systems. You determine customer needs, input and confirm passenger information, and recommend products and services while providing professional, timely responses to customer queries.
As the ideal candidate, you will bring a positive attitude and excellent communication skills coupled with 1 year of applied experience in sales and customer service related environments. You have successfully completed Grade 12 and have an intermediate to advanced proficiency with computers and their applications, including (but not limited to) Microsoft Word, Excel and Outlook. Social Media experience is an asset.
Please apply by May 14, 2021.
BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.
We appreciate the interest of all applicants; however only those selected for an interview will be contacted.