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Join a team recognized for leadership, innovation and diversity

We don't just sell things. We offer solutions to tomorrow's challenges.

Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology.

Honeywell is charging into the software and Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE flagship product, Honeywell Forge, is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people, and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

With an extensive breadth of products and growing digital marketing innovation, this is an exciting time to be part of Honeywell Connected Enterprises Commercial Excellence team. We need a Sr. SalesLogix Admin to support our Sales teams in achieving their strategic and annual goals and supporting the existing implementations of Salesforce.com.

This role will be responsible for design, configuration, and testing. It will also work closely with the corporate IT team for support. This position requires global collaboration with contact center subject matter experts, IT, and business stakeholders.

Responsibilities:

Drive the continuous improvement of the CRM Service platform

  • Continuously review the current performance of the platform
  • Continuously monitor the platform KPIs
  • Identify and implement corrective actions
  • Optimize SalesLogix including but not limited to workflow, report formulas, approval processes, fields, dashboards, and alerts

Ensure the quality of the services

  • Execute the quality assurance testing for new releases and Honeywell enhancements
  • Coordinate and participate in the User Acceptance Testing of all changes

Communication

  • Ensure internal stakeholders needs/expectations are met and promote transparency through effective communications
  • Regular communication with Honeywell SalesLogix support team for all changes and support tickets

Agile and Waterfall Projects

  • Participate in the development of user stories
  • Design solutions
  • Apply and test configuration changes
  • Create detailed conduct training sessions for users of all Salesforce experience levels

User administration

  • Help to troubleshoot and resolving user problems

YOU MUST HAVE

  • 5+ years experience with SalesLogix administration applications
  • 5+ years of experience in Data Base Management
  • 5+ years of experience supporting sales operations

WE VALUE

  • Post-Secondary education
  • Ability to perform application testing and validation for updates, upgrades, and new developments
  • Excellent customer service, communication, and interpersonal skills
  • Ability to work equally well with user community and internal staff
  • Experience in providing trainings
  • Ability to understand business objectives and the infrastructure that supports it
  • Experience with SAP ERP business process solutions and BI are a Plus
  • Passion for learning new technologies and applying new knowledge experiences
  • Ability to troubleshoot application client issues and provide effective user support
  • Experience with Salesforce.com administration
  • Proficient use of SFDC tools like Data Import Wizard, Data Loader
  • Knowledge around integrations, e.g. Marketo

ADDITIONAL INFORMATION

  • JOB ID: HRD123118
  • Category: Sales Support
  • Location: 10405 Jasper Avenue, Suite 1800,Edmonton,Alberta,T5J 3N4,Canada
  • Relocation Tier:
  • Band: 03
  • Referral Bonus: 1500
  • Requisition Type: Standard Requisition
  • US Citizenship:
  • FLSA Statement:
  • FLSA CODE: Nonexempt
  • Nonexempt

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