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Job Summary:

Responsible for managing counter sales and customer relations.

Major Tasks, Responsibilities, and Key Accountabilities:

  • Orders products, arranges delivery, contacts customers regarding delivery, and updates customers on order status.
  • Takes special orders and keeps customers updated on progress.
  • Acts as liaison between warehouse supervisor and customers.
  • Ensures purchase orders are completed. Pulls orders as required.
  • Answers telephones and ensures counters are properly stocked.
  • May drive truck to pick up incoming stock or deliver materials to designated locations or operate forklift or other machinery in order to complete tasks.

Work Environment:

  • Heavy lifting as required (must be able to lift 50lbs on a regular basis).

Education and Experience:

  • HS Diploma or GED strongly preferred.
  • Generally 2-5 years of experience in the area of responsibility.

Critical Competencies to Drive Business Results:

  • Strong team player with a POSITIVE ?'can-do'' attitude and passion for excellence.
  • Exceptional communication skills and well-developed interpersonal skills.
  • A strong appreciation for excellence in customer service is a MUST.
  • Reliable, confidential, and conscientious.
  • Strong initiative and ability to handle increasing responsibility over time.
  • Excellent time management /organizational skills with the ability to meet demanding deadlines in an extremely fast-paced environment.
  • Strong attention to detail.
  • Strong business acumen WITH a sense of urgency.
  • Ability to work with a high level of energy and focus.
  • Excellent problem-solving and analytical skills.

Preferred Qualifications:

  • Industry experience is considered an asset.
  • Advanced knowledge of Microsoft Office.
  • Must have a valid Driver's License (Must provide a clear abstract).
  • Experience working with Great Plains is considered an asset.
  • Knowledge of machines and tools, (product knowledge) would be considered an asset.
  • Forklift experience would be considered an asset.

About Brafasco

  • White Cap Supply Canada:

Brafasco ( is one of Canada's leading construction and industrial supply distributors, coast-to-coast. From manufacturing, infrastructure, construction, product training or industry knowledge, Brafasco provides customers with a wide range of products and services. In any commercial facility or project phase, Brafasco's one-stop-shop solutions provide customers what they need to meet or exceed the demands of their job. Brafasco is proud to partner with industry-leading manufacturers to support this shared goal with quality, value and productivity to solve the needs and challenges of customers.Brafasco services and supports tens of thousands of customers across Canada in a wide range of industries and trades. With over 40 walk-in branches across several provinces, a fast-paced distribution centre and more than 400 employees, we are proud to contribute to the success of projects across the country.Why Brafasco:Comprehensive Benefits PackageTeam EnvironmentRRSP Matching PlanInternal Learning Centre for Career DevelopmentCompetitive SalaryOpportunities for Career GrowthWellness ProgramTuition Reimbursement

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