This job offer is closed.

The Social Media Representative is responsible for acting as a key member of the Social Media Team by representing West Edmonton Mall through various social media channels and our communicating to guests through our marketing communications office.

Primary Responsibilities:

  • Acting as a member of the Social Media team by monitoring all WEM social media pages, platforms and programs and performing required follow ups and digital communications.
  • Preparing content for social media.
  • Monitoring, responding and engaging on social media channels and WEM text messaging platform.
  • Utilizing creativity in the workplace to develop new content for social media updates, campaigns and programs.
  • Staying up to date with current culture, fashion, competitor, influencer, industry and social media trends and incorporating this information into our Social Media strategies.
  • Assisting with compiling social monitoring reports and documentation as required.
  • Completing online community management activities: respond to customer questions, concerns, feedback and reviews, remove comments and spam that violate our community page guidelines.
  • Actively monitoring social media based conversations via CRM tools and report feedback to appropriate Mall departments.
  • Represent WEM digital guest service during peak times as ?digital concierge? while reflecting a professional and customer service based tone in all communications.

Desired Qualifications:

  • Degree or certificate in Marketing, Communications, Public Relations, or a related discipline to the role from a post-secondary education.
  • A high level of knowledge and comfort utilizing various social media platforms, word processing applications and other software and the ability to adapt to new programs in the workplace.
  • Strong knowledge of social media platforms including Facebook, Instagram, Twitter, Snapchat, etc. and using social media tools for business (ie. Hootsuite,, Asana).
  • Experience with digital photography and photo editing software is an asset.
  • Experience with video production is an asset.
  • Strong multi-tasking, organizational and critical thinking skills with the ability to work in an ever-evolving, fast paced environment complemented by the capacity to respond effectively under pressure.
  • Strong customer service and written communication skills.

Terms of Employment:

  • This is a part-time position that requires availability on evenings and weekends, approximately 30-35 hours a week.
  • Must be able to pass a basic security clearance.

CompanyWest Edmonton Mall

LocationMall Administration

Opening Date7/14/2021 12:00:00 AM

Closing Date7/30/2021 12:00:00 AM

Job Type: Part-time

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