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Patient Ombudsman

Ontario's Patient Ombudsman is responsible for receiving, resolving, and investigating complaints relating to Ontario's public hospitals, long-term care homes and home and community care support services.


Reporting to the Executive Director, the Senior Communications Specialist is an engaged, articulate, independent self-starter responsible for providing strategic communications counsel and services. The successful candidate can execute on suitable strategies in a way that resonates with a wide range of audiences, including those often marginalized by our health care system. As such, the ideal candidate for this role will be seasoned in strategic stakeholder relations and will have the experience and skills to help provide a customer service-oriented lens to developing and improving various communications materials, tools and resources, including digital communications and media relations. This role also requires a proactive relationship builder who can connect Patient Ombudsman's audiences with the organization's overall vision and strategy.


Key Responsibilities :

Develops and implements on-strategy province-wide communications plans that includes multi-faceted programming (media relations, digital and social, stakeholder relations etc.).

Works collaboratively to ensure that the voices of patients and families are heard, considered, and included in communications approaches and development of tactics.

Serves as the strategic lead for health equity-related initiatives that are priorities for Patient Ombudsman.

Builds strong relationships with health sector organizations based on mutual respect and open communication.

Works closely with the Patient Ombudsman on stakeholder and engagement opportunities.

Promotes alignment of communications and engagement approaches with stakeholder needs, including patients and caregivers, and Patient Ombudsman's corporate strategic direction.

Helps ensure consistency of messaging across the organization, especially in support of and related to the organization's vision, mission and values.

Reviews and helps to update existing materials such as forms, website content and navigation, speeches and presentation copy and other communications and engagement materials.

Participates in organization-wide initiatives and applies a project management approach to the implementation of tactics identified in the supporting communications plans, ensuring critical elements such as translation, web posting, and supporting materials are executed on time and with a commitment to quality results.

Assists in the development and administration of policies, procedures and guidelines related to the communications and engagement function.

Consults, collaborates, and cooperates with colleagues, peers, supervisors, and stakeholders as appropriate and in a professional manner to help improve the quality, effectiveness and efficiency of healthcare and the patient and caregiver experience in Ontario.

Builds relationships with industry colleagues, government representatives, and media/communications organizations to remain current on industry best practices and emerging trends and insights.

Keep all information you may hear or observe as an advisor private and confidential.

Other emerging duties as assigned by the Patient Ombudsman or Executive Director.


To be considered for this opportunity, you will have:

Education, Experience, Knowledge & Skills:

Bachelor's degree and/or post-graduate certificate in public relations, communications, marketing or related discipline required.

7+ years of practical and related experience required.

Superior writing and editing skills are essential.

Strategic digital communications understanding and skills (e.g. content and asset development for online and social media engagement etc.) is required.

Demonstrated experience in strategic stakeholder relations.

Strong project management skills are an asset to meet deadlines and multiple, sometimes competing, priorities.

Healthcare experience preferred.

Knowledge of patient experience improvement strategies and theory, tactics and tools an asset.

Respectful of others and their perspectives.

Comfortable speaking in a group and interacting with others.

Able to maintain confidentiality of patient and organizational information.

Experience working in a communications team is preferred.

Proficient in MS Office suite of products: Word, Excel, PowerPoint, Outlook, MS Teams.

Superior written and oral English language skills required.

Superior written and oral French language would be an asset.

Working Conditions:

This position is currently working from home with an eventual return to office in downtown Toronto.

Occasional requirement to work non-standard hours (e.g. travel within Ontario, evenings and/or weekends).

Qualified applicants are invited to submit a covering letter and resume to by 11:59 p.m. on the closing date, quoting the above completion number as well as your name. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

We are committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As an agency committed to Reconciliation, Equity and Inclusion

  • Patient Ombudsman values the expertise of Indigenous people and racialized Ontarians. We strongly encourage all members of equity seeking groups to consider applying for this role, as a career building opportunity!

Job Posting Close Date: September 21, 2021

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