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Event Sales Manager

At Fairmont Vancouver Airport, our engaging service and delicious west coast cuisine make every event a truly memorable affair. Be an ambassador for our exceptional offerings as an Event Sales Manager, where you will liaise between multiple departments to meet the needs - and exceed the expectations - of your clients.

What's in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Consistently offer professional, friendly and engaging service
  • Work with the Senior Event Sales Manager to oversee all scheduled functions and to ensure all Fairmont Standards for Conference Services are maintained
  • Respond to all inquiries regarding catering space availability and guestroom blocks in a professional and timely manner
  • Maintain a variety of accounts to include social, corporate, incentive, and association
  • Conduct prospecting to grow business each week, through sales calls in marketplace, entertainment of clients and site visits on an ongoing basis
  • Ensure open communication with all operating departments to ensure awareness of client's requirements
  • Build partnership with the Banquet team to ensure service standards are maintained
  • Build relationships between Sales and the Operating Departments
  • Conduct site inspections for conventions, weddings, corporate and group business
  • Assist with forecasting and budgets as required
  • Expedite function bookings, writing menus, preparing resumes, event orders etc.
  • Compile and distribute conference agendas and event orders
  • Ensure the efficiency of Opera to track, solicit, book, produce EO's, and follow up on accounts
  • Ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel
  • Assist in developing new business ideas and the promotion of existing business within all our market segments
  • Resolve guest complaints when necessary
  • Ensure close relationships are established and maintained with clients to encourage repeat business
  • Conduct Post Conference meetings with departing groups to address strengths and weaknesses of an event while soliciting repeat business
  • Facilitate daily Catering/Banquet/Kitchen meetings to ensure perfection in service delivery
  • Other duties as assigned

Your experience and skills include:

  • Minimum of 1 year experience as a Catering Manager, Conference Services Manager, or Executive Meeting Manager in a four star hotel. Five diamond experience an asset
  • As a condition of employment, you must be fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel before your start date
  • Hospitality Management Degree or a Post-Secondary Degree an asset
  • Extensive Food and Beverage knowledge
  • Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set-ups
  • Extensive knowledge of Opera, Office, and Windows based programs
  • Must possess excellent interpersonal and communication skills, both written and verbal
  • Proven leadership, organizational skills, and staff development skills with good decision making abilities
  • Professional appearance and demeanor
  • Must possess a strong sense of exceeding in providing quality service to our internal and external customers
  • Assertive, self-starter, self-motivator with a high degree of professionalism
  • Must be able to and enjoy working in a busy environment with minimum supervision

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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