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The HVAC Technical Sales Representative will be responsible for maintaining and growing the heating, ventilation, air conditioning and refrigeration market. Their goal is to provide the highest level of customer service by providing advice, technical product information, recommendations, and installation support. In addition, the HVAC/Hydronic Technical Sales Representative will work to identify customer needs as well as promote and sell existing and new HVAC products to meet Profit Centre sales objectives.

To experience success in the position, the HVAC Technical Sales Representative will:

  • Represent the Profit Centre in a professional manner
  • Uphold our core values and ethics with every interaction
  • Be an effective teammate in the Profit Centre
  • Build strong customer relationships
  • Know the products and services they are selling to each customer
  • Take initiative, growing sales profitably with each customer
  • Act in a safe manner, following all safety guidelines at the Profit Centre and at all customer locations including job sites

Job Duties and Responsibilities

  • Demonstrate comprehensive knowledge of HVAC products and their applications
  • Support customer inquiries with technical guidance on HVAC products and installations
  • Troubleshoot and help create solutions for customers when problems arise
  • Build and sustain effective working relationships with vendors
  • Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets
  • Examine market opportunities and identify new potential customers
  • Provide recommendations on new products, services, and market trends to customers and Profit Centre Team
  • Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings
  • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
  • Perform other tasks as requested by the Profit Centre Manager

Skills and Qualifications

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • Outstanding customer service, communication, and problem-solving skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment with a strong attention to detail
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting
  • Excellent time management and organizational skills with the ability to meet tight deadlines
  • Possess a valid driver's license with ability to provide a clean abstract

Preferred Skills

  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience in installation, maintenance and/or repair of HVAC systems
  • Experience using Microsoft Office 365 and Enterprise Resource Planning applications

Interested in a career with EMCO? Please submit your resume with cover letter via Isarta

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

To apply for this job email your details to via Isarta.

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