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It's fun to work in a company where people truly BELIEVE in what they're doing!

The AIR MILES Rewards Program has earned the trust and support of more than two-thirds of Canadian households. For over two decades, we have helped our Partners use Canada's most widely accepted loyalty currency, AIR MILES® reward miles, to influence customer behavior, drive profitability, and build long-term relationships.

Benefits and Perks at AIR MILES:

  • COVID-19 Work-from-Home safety response
  • Annual Wellness Subsidy
  • Loyalty Days and Anniversary Air Miles
  • Recognized as Canada's Top Employer
  • Extensive Learning and Development Tools and Programs
  • Flexible Work Arrangements
  • Tuition Reimbursement
  • Summer Hours Program
  • AIR MILES Gold® Collector
  • Group RRSPs & Company match
  • Wellness Resources including Cognitive Behavioural TherapyVolunteer Paid Time Off Program

There's a reason we're recognized as one of the best places to work year after year: We give you more than a place to work, we give you a place to grow your career. That's what sets us apart.

What Will You Work On?

Reporting to the Director, Life Cycle, this role is responsible for assisting in the development and overseeing the strategy for the top of the Collector funnel and the program's top tiers. The Manager, Collector Lifecycle assists with the design and oversees the execution of a multi-channel communications program to acquire and onboard Collectors and engage and reward Gold and Onyx Collectors.

This role champions the Collector's first year in the program working with internal stakeholders to deliver more relevant and engaging experiences across the value chain (Offers, Sponsor mix, Rewards offerings) and Collector touchpoints (digital channels, direct mail, and Customer Care). The Manager assists the Director with developing the long term strategy. This role works heavily with the Marketing Analytics team to determine and improve upon the effectiveness of acquisition and onboarding activities and all aspects of the Gold and Onyx tiers. This role also works heavily with Operations and Business Technology teams to ensure that marketing strategies are properly executed and automated where possible (ie. correct website functionality, optimizing processes and procedures for delivery of lifecycle touch points).

How Will You Create Impact?

  • Contributes to the design and management of the AMRP acquisition and onboarding
  • Contributes to the design of the Collector Program experience
  • Works closely with the Channel and Communications team as they develop and deliver a multi-channel marketing plans aligned to the strategic direction
  • Leads Marketing planning process for top of funnel and tiers
  • Works closely with the Analytics teams on the development and reporting of key Program and Collector metrics / dashboards
  • Works closely with the business development team to provide strategy and marketing support

Let's Talk About You :

  • Post-secondary Certificate/Degree. Preferred: Marketing
  • Minimum of 8 years of directly related work experience in Marketing Communications
  • Minimum of 5+ years of Supervisory experience
  • Experience in working in large teams of multi discipline nature
  • Expert knowledge of core marketing disciplines - research, data and analytics, planning and implementation
  • Highly proficient in managing budget planning and forecasting
  • Experience in managing highly complex, large scale multi channel marketing campaigns

Diversity, Equity and Inclusion

AIR MILES is for everyone. We are committed to embedding inclusion in the way we work and the services we offer. We believe that inclusion is not only a strength but a competitive advantage for AIR MILES and we focus on building a culture of inclusion that enables us to perform, innovate and be ourselves.

In your application, please feel free to advise if you require reasonable accommodation for the interview process. We welcome you to note which pronouns you use (for example: she/her/hers, he/him/his, they/them/theirs, etc). Please know interviews are currently being conducted remotely, via phone or video call. We look forward to ?virtually' meeting you!

Meet our Employee Resource Groups (ERGs)

AIR MILES is home to many Employee Resource Groups that represent different identities and interests of our Associates. Learn more about them below.

Pride at AIR MILES (PAL): PAL (Pride at LoyaltyOne) is focused on promoting diversity through a safe and inclusive working environment for all Associates, regardless of sexual orientation, gender identity, or gender expression.

Women's Leadership Initiative (WLI): The Women's Leadership Initiative, is a grassroots initiative at AIR MILES. Our mission is to champion the growth and empowerment of women at AIR MILES.

The Sustainables: This is an employee resource group dedicated to empowering Associates to make a difference in their own lives around the environment and climate change action.

Toastmasters: Toastmasters International teaches communication and leadership skills through a worldwide network of clubs.

Our COVID-19 Response

The well-being of our Associates is our top priority. Since March 2020, we made the decision to ask all Associates to work from home until further notice. Everyone is set up with the tools and resources required to stay connected and make work-from-home routines more comfortable. We continue to follow the guidance of the provinces, municipalities & public health agencies that we operate in as well as consider the safety, health and interests of our Associates, as we make decisions about reopening our office locations.

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About AIR MILES

Today, there are more ways than ever to engage shoppers. At AIR MILES, we believe that understanding the people behind the purchase is key to winning their hearts - and their wallets. For over two decades and from more than fifty locations around the globe, we have paired expertise in shopper behavior with advanced analytics to uncover the data-driven insights that drive successful loyalty, marketing and merchandising solutions. At AIR MILES, we know that in coming together we are at our strongest - and that together we can help shape the future for our clients, their shoppers and our communities. AIR MILES is a Loyalty Ventures Inc. company. For more information, visit www.loyalty.com

About Loyalty Ventures Inc.

Loyalty Ventures Inc. is a leading provider of tech-enabled, data-driven consumer loyalty solutions. Our solutions are focused on helping partners achieve their strategic and financial objectives, from increased consumer basket size, shopper traffic and frequency and digital reach to enhanced program reporting and analytics.

We help financial services providers, retailers and other consumer-facing businesses create and increase customer loyalty across multiple touch points from traditional to digital to mobile and emerging technologies. We own and operate the AIR MILES® Reward Program, Canada's most recognized loyalty program, and Netherlands-based BrandLoyalty, a global provider of purpose-driven, tailor-made, campaign-based loyalty solutions for grocers and other high-frequency retailers.

Loyalty Ventures Inc. is an Equal Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday

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