CSM 

• Identify key success metrics to deliver business and process optimization
• Build relationships with key stake holders in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
• Serve as point of contact for the customer regarding anything that concerns the delivery of HALEO’s services, commercial set-up, and contracts.
• Facilitate work sessions with all levels in a customer organization
• Increase the usage and adoption of HALEO’s products and services
• Proactively identify where and how HALEO’s capabilities can deliver incremental business value
• Clearly communicate recommendations that enable the customer to gain more value using HALEO’ solutions
• Drive program strategy and ROI with key customer’s contact.

WHAT QUALIFIES YOU

• 4 years direct client management experience
• Strong account management, client service and/or management consulting experience
• Customer Success Management consulting experience
• Bachelors degree

WHO YOU ARE

• Entrepreneurial with exposure to B2B contract management
• Analytical & strategic problem solver
• Strong & effective business communicator with tenacious documentation skills