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Who We Are

We are AFM Industries, an independent, Canadian family business that has been supplying the world's most advanced heavy-duty conveyor belts for over 25 years. We are renowned for the quality, consistency, and competitiveness of our brand. Our Endurance Belting (https://www.endurancebelting.com) plays a key role in the world's most ambitious and advanced engineering projects, within the Construction, Mining, Cement, Aggregate, and Bulk Handling Industries. With our awesome team of knowledgeable and passion-driven individuals, AFM is equipped with an environment that will allow you to succeed at the highest level and we want you to be part of our team.

Due to continued and expected growth, we are seeking a professional, highly motivated, and experienced Inside Sales Representative to join our growing team.

Job Summary

The Inside Sales/Order Desk Team plays a major role as a link between the customer and AFM Industries. The incumbent will handle all customer inquiries that need factory direct pricing, they will also be the main point of contact for distributors and manage some inquiries from inventory and local supplies. This includes making quotations, receiving confirmations and purchase orders from customers as well as relaying order information to the appropriate parties. Inside Sales Representatives must work in close collaboration with various departments including Warehouse, Field Service, Logistics, and Outside Sales teams to ensure the highest level of customer satisfaction during and after the sales cycle.

Core Competencies

  • Verbal & written communication
  • Interpersonal and telephone skills
  • Accuracy and efficiency are critical.
  • Excellent organizational, time-manage, and multi-tasking skills.
  • Ability to prioritize and self-manage.
  • Building and maintaining effective Relationships
  • Motivation for Sales
  • Strong Technical Sales interest
  • Self Learner
  • Mechanical Aptitude a benefit
  • Teamwork / Collaboration

Responsibilities and Duties

  • The Order Desk is responsible for all incoming phone calls and diverts them as necessary.
  • Establish and maintain excellent customer relationships. Receive and process incoming orders in a timely manner via phone, fax & email.
  • Prepare quotations in a timely manner and follow up with customers on quotations.
  • Receive purchase orders from customers, verify order quantities, price, and client's expectation date.
  • Conversion of quotations into orders for processing.
  • Product Selection - selection of appropriate product for an order based on customers/engineer specifications and researching customers' historical data.
  • Coordinate order process with different departments such as warehouse, field service, and logistics, ensure all orders are shipped, or inform the clients promptly of any delays.
  • Coordinate resolutions for customer concerns and issues. Escalate to senior management when needed.
  • Relay quote & order information to the Service Manager and Outside Sales Representatives
  • Prepare and send customers and Outside Sales Representatives product samples and catalogs.
  • Liaison with Outside Sales Representative including collaboration on customer follow-up calls, reviews of calls, review of call plans and call reports, and other important sales cycle tasks.
  • Ensure all proper paperwork is completed, costing and pricing are accurate, and respond to questions from Accounting/Logistics with regards to inventory adjustment.
  • Coordinate with the Service Manager regarding field job scheduling, and breakdown work.
  • Continuous assistance in adding and updating contact info in company CRM software.
  • Other tasks as required by management from time to time.

Required Education, Skills, and Qualifications

  • Post-secondary education or equivalent Inside Sales work experience.
  • Customer Service experience and basic mechanical aptitude
  • Quoting & Technical Sales experience is an advantage.
  • A strong aptitude for working with numbers and quantities.
  • Strong working knowledge of computers (MS Word, Excel, Outlook, Internet)
  • Ability to establish rapport with a wide range of customers, and identify customers' needs and sales opportunities.

What We Offer

  • Competitive Salary
  • commissions
  • Health Benefits
  • Paid Vacation & Holiday
  • Retirement Saving Plan
  • Exciting and Challenging work

Diversity & Inclusion

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.

We will review applications as they are received and look forward to hearing from you.

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