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Staff - Non Union

Job Category


Job Profile

AAPS Salaried - Administration, Level C

Job Title

HR Functional Analyst


R1 Completion Project-2 | Integrated Service Centre Leadership | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations

Compensation Range

6,677.33 - $10,433.50 CAD Monthly

Posting End Date

June 18, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Dec 31, 2022

This is term until December 31, 2022 with the possibility of extension

Job Summary

The Integrated Service Centre ("ISC") maintains, continuously improves and enhances the systems and processes that support operational functions of UBC, including human resources and finance (and student services, in the future). Team members within this unit will work cross-functionally with other departments/units across UBC. The vision for the ISC is to provide integrated services that create an enriched user experience for UBC faculty, staff and students.

The Functional HR Analyst gathers business requirements to optimize ISC products and services delivered to the UBC community. Prioritizes enhancement roadmaps and backlog ensuring alignment with HR strategy, policy and practices. Partners across the ISC and broader UBC, where required, to resolve technical HR service tickets, assisting relevant stakeholders with problem and incident resolution, and escalating support as necessary.

Organizational Status

Reports to the HR Product Manager. Works in partnership across the functional HR, Finance and Student teams to deliver an integrated solution for all stakeholders. Frequently engages with teams and team members across the broader ISC and UBC community to understand project requirements, including interdependencies and impacts.

Work Performed

1) Acts as the product specialist for HR and related areas (e.g., Compensation, Benefits)

  • Partners with key stakeholders to develop business requirements; details functional specification documents, and test cases.
  • Identifies HR functional requirements for the ISC by consulting with the stakeholder community to determine design elements and prioritize enhancements, changes, and releases.
  • Gathers, analyzes and defines reporting needs and requirements, and develops reports; partners across the ISC to ensure complex onboard and offboard reports meet university requirements.
  • Defines and prepares security roles/groups and work for implementation.
  • Identifies and recommends product improvement areas leader.
  • Fields specialist knowledge tickets and support problem and incident resolutions.
  • Reviews and prioritize releases, enhancements, and changes.
  • Partners across the ISC and broader UBC Community for the creation of use test cases.
  • Conducts business tests for configuration validation and facilitates integrated testing.
  • Remains current in the technology and HCM practice areas.

2) Develops and maintains effective partnerships across the ISC and broader UBC community.

  • Engages in a two-way dialogue as necessary to understand the relationship/intersection between ISC HR products/services and UBC's application landscape
  • Partners cross-functionally across the ISC to align work, priorities and practices, participating in stakeholder review meetings as appropriate.
  • Partners with Application Sustainment and UBC IT to support the definition and documentation of future HR business needs, processes, and interdependencies.

3) Partners to move UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.

  • Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
  • Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
  • Participates in and contributes to the UBC Operational Excellence community of practice.

4) Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.

5) Performs other duties as required.

Consequence of Error/Judgement

Contributes to the broader Product Continuous Improvement team and UBC's HR strategies. Supports decision-making regarding the planning and delivery of complex and campus-wide products and services. Focusing on partnerships and product excellence will ensure optimal functionality and customer satisfaction and support of ISC's strategic goals.

Supervision Received

Reports to the HR Product Manager within the Product Continuous Improvement team. Works in partnership on a team with wide latitude across the ISC. Work is reviewed in terms of quality, achievement against objectives, and focus on collaboration and innovation.

Supervision Given

Acts as a mentor or coach to peers as required.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Relevant Disciplines include: Human Resource Management or Business Administration. Minimum of five years of related experience, or the equivalent combination of education and experience.

Preferred Qualifications

Experience working with an HRMS/HRIS system is preferred. Eligibility for and interest in pursuing their CHRP designation would be considered an asset. Workday experience is an asset. Experience working in a complex, academic and multi-union environment is preferred. UBC experience is an asset. Demonstrated experience administering and upkeeping an HRIS/HRMS or Enterprise Resource Planning system throughout periods of significant change.

  • Demonstrated ability to engage with stakeholders and to analyze and provide insight regarding a range of HR products.
  • Proven knowledge of business process re-engineering / improvement, data analysis, and data modeling (conceptual, logical).
  • Demonstrated experience in agile management or other related methods is considered an asset.
  • Demonstrated knowledge and proven experience in producing business requirements, use cases, user scenarios, user stories, and business process maps.
  • Demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating to diverse audiences.
  • Excellent interpersonal skills including active listening, written and verbal communication, and conflict management.
  • Strong attention to detail and accuracy; exercise tact and discretion.
  • Proficiency with MS Office Business Productivity Tools specifically for reporting, metrics, and data validation.
  • Demonstrated ability to work in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment through reflection, empathy, sensitivity, and curiosity towards differences across teams.
  • Demonstrated experience in Change Management and working within an innovative, fast-paced environment.

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