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Assistant Manager, Event Operations

Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Ensure the daily smooth running of the banquet floor with regards to directing Supervisors, servers, bartenders, portersOversees and participates in department schedules and budgeted guidelines for :
  • Supervisors, servers, bartenders, porters
  • Attends or sends a designate to all pertinent meetings which require the presence of a Banquets representative such as:
  • Executes Proper Function Management of VIP Functions and Floor Coverage as needed:
  • Checks room set-ups for correctness against BEO
  • Plans and co-ordinates event details with kitchen, stewarding and catering
  • Implements service sheet and conducts pre-function briefings and relates all pertinent information with staff
  • Co-ordinates any changes with kitchen and stewarding and communicates guest satisfaction and concerns that may arise with any related problems
  • Handles guest complaints and assists in resolution
  • Communicates with catering and all other departments as needed on the outcome, challenges and successes of all functions
  • Coaching and counseling of supervisors and employees
  • Co-chairs communication meetings promoting
  • Ensure that all financial reporting is maintained and accurate inclusive of:
  • ensuring accuracy of payroll
  • ensuring that billing of convention items
  • reviewing financial reports to ensure accuracy
  • Constructive approach to achieving department goals with regards to:

- Guest Service Index

- Employee Engagement Survey

  • Conducts frequent inspections of Banquet facilities and equipment by ensuring inventory of equipment meets standards and reporting and following up any deficiencies to maintenance
  • Oversees entire department in Banquet Manager's absence
  • Complete all other duties as assigned by the Banquet Manager

Your experience and skills include:

  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

  • Centrally located in downtown Calgary, The Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, The Fairmont Palliser is truly the place to be. Join us in delivering the iconic

Calgary experience.

  • Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  • In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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