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At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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Job Level

NV-09

As an English-language UX writing advisor at Desjardins, you are a digital specialist with cutting-edge expertise in creating UX content, ready to leverage your knowledge for the leading cooperative financial group in Canada.

In this role, you are responsible for shaping the user experience on websites under the purview of the Digital Information Solutions and Digital Ecosystem Administrative Department, including desjardins.com—a platform central to Desjardins Group's digital strategy.

You deliver high-quality English content that accounts for business strategies and data insights, in line with the omnichannel approach, and meets UX writing, search engine optimization (SEO) and accessibility best practices.

You act as a content design leader when interacting with various stakeholders on innovative, strategic and complex digital projects. The projects you are called to work on require in-depth knowledge of user experience writing and a solid understanding of your colleagues' fields of expertise (UX, UI, SEO, web analytics, etc.). Teamwork is an integral part of your job. You are expected to join forces with many talented colleagues from a wide range of fields to deliver an efficient, smooth, and relevant experience for our website users.

General Information on the Position

Main responsibilities

  • Work closely with the members of a multidisciplinary team (in particular, UX, UI and SEO specialists) to design simple and consistent digital information solutions in English
  • Apply UX, SEO and accessibility best practices when designing digital content
  • Know and apply the principles of inclusive and gender-neutral language
  • Proactively identify issues, challenges, needs and problems to be resolved as well as opportunities for improving the user experience with digital content
  • Define the angles, form and tone to be adopted by taking into account the business strategy, the omnichannel approach, and qualitative and quantitative analyses
  • Work with other digital content team members to define work tools and methods that will take the practice of English-language UX writing to the next level.
  • Establish a network of collaborators and represent your expertise and business unit when working with partners
  • Ensure overall consistency of content throughout the user journey
  • Showcase Desjardins's image and brand, educational mission and cooperative nature
  • Use terminology that is consistent with business and digital best practices, in particular for the financial services industry, while taking into account Desjardins's specific characteristics
  • Suggest ways to improve work methods and processes.

What we have to offer

  • Access to a testing laboratory and a research team
  • Dynamic, multidisciplinary team including UX, UI and SEO specialists, product owners and technical specialists
  • Flexible 35-hour week
  • Hybrid work arrangement (4 days teleworking, 1 day in the office)
  • Access to employee training and development programs
  • Up to $1,000 reimbursement for ergonomic home office equipment for teleworking
  • Different group insurance options to choose from
  • Defined benefit pension plan

Other working conditions

  • Workplace: Position located in Lévis or Montreal, depending on the applicant selected. The work arrangement for the position is hybrid work
  • Number of jobs available: 1

Qualifications

  • Bachelor's degree in communicatinos, linguistics or a related field
  • A minimum of 4 years of relevant experience
  • Master's degree in interaction design (an asset)
  • 6 years of experience in digital writing and UX
  • Experience working in an Agile-based environment (an asset)

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Ability to work in a French-speaking environment
  • Proficiency in the use of specialized digital, business and cooperative terminology
  • Knowledge of the principles of UX writing, SEO and accessibility
  • Knowledge of the uses, standards and work tools of the professional linguistic environment
  • Knowledge of GatherContent, Jira and Confluence (an asset)
  • Excellent writing skills in English

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Business insight, Interpersonal Savvy

Work Location

6300, boul. Guillaume-Couture Lévis

Trade Union

Non Syndiqué

Unposting Date

2022-08-17

Job Family

Communications (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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