DIRECTOR OF EVENT SALES & SERVICES

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Establish strategic action plans to enhance the operation of the Events and Catering department
• Review all definite sales bookings and distribute them among the Event Services Managers in a timely manner. Review on a weekly basis morning reports for all ESM's to ensure they are keeping abreast of their workload.
• Ensure that the Events handling procedures, morning report and trace procedures are adhered to by all ESM's
• Continual review and analysis of event services/catering guidelines, core standards, procedures & policies
• Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
• Ensure ESM's are actively yielding group room blocks and utilizing revenue management principles
• Ensure the integrity of the servicing of groups, weddings, off-premise catering and individual functions by enhancing & implementing associated core standards & booking guidelines
• Promote the professional development of all members of the Event Services and Catering department
• Ensure proper performance management for all members of the Event Services and Catering team
• Ensure that all related departments receive adequate resource support
• Ensure and enforce the integrity of Sales & Catering system at all times.
• Further develop & maintain a constructive, harmonious and communicative working relationship with all supporting departments.
• Monitor revenue and costs of the department and assist in the development of strategies to maximize shareholder return.
• Responsible for forecasting/budgeting revenues and expenses of the department
• Facilitate the development of a course of action to positively impact employee satisfaction
• Handle key Event Services files during peak conference services periods and to assemble and distribute consistent, concise agendas and function notices that clearly represent a group's every requirement
• Develop new products designed to increase the number and quality of offerings available
• Establish creative & innovative ideas that will create points of difference
• Ensure strict compliance to the health and safety guidelines of the department/hotel
• Attend leadership, daily convention, pre-convention; yield meeting, F&B operations meetings and other meetings as required
• Other duties as assigned

Your experience and skills include:

• Minimum of 2 years experience as a Director of Conference Services/Events and Catering within a medium to large hotel operation
• 2 years experience in banquet management
• Hospitality or Post Secondary Degree
• Proven ability to lead and motivate a team
• Proven ability to plan and organize events effectively, with an acute sense of detail.
• Assertive, professional and positive with a proven ability to develop and lead in a team environment
• Working knowledge of S&C Opera, Word and Excel
• Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate
• Excellent interpersonal and communication skills, both written and verbal
• CMP (Certified Meeting Professional) designation a strong asset

Visa Requirements: Must be legally eligible to work in Canada.

Your team and working environment:

Welcome to Canada's Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds - where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS