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Digital Marketing Coordinator - Hybrid Remote

Reports to: e-Commerce & Loyalty Manager

Location: Vancouver, BC

The main responsibilities of the Digital Marketing Coordinator will be providing support to the Digital Customer Experience team. Responsibilities include but are not limited to:

Administration & Coordination

  • Support with coordination tasks required for rollout of Digital Customer Experience project launch, including content gathering and testing for new e-commerce website, content gathering and testing for mobile app, and content gathering for new CMS platform
  • Support with coordination tasks required to drive COBS Club loyalty program
  • Manage online menu updates across all channels (CRM, online ordering, delivery partners, IT support desk)
  • Administer bakery location operating hours, openings and changeovers on website, Google, Bing, Yelp, and social pages
  • Assist with gathering local bakery assets for Social & Content
  • Administer Intranet (SharePoint) updates for Digital Marketing team
  • Support with coordination tasks required for execution against annual digital advertising plan
  • Assist with invoice coding
  • Assist with budget tracking

Customer Support Liaison

  • Act as a liason with Customer Service Support platform via Axis Communications
  • Act as key internal contact with Axis on Customer Support
  • Triage customer service issues internally
  • Social Listening & Community Management - monitor comments using Sprout Social and reply to customers, escalate to departments as required

Requirements

What You Bring to the Table

  • 1-2 years of experience in a Marketing Coordination role, preferably within digital channels
  • A go-getter attitude and willingness to ?roll up sleeves? to get the job done within a lean team
  • Experience working within a SaaS environment would be an asset, however not mandatory
  • Experience in managing e-commerce menus and online partner menus would be an asset
  • Experience using CRM platforms would be an asset
  • Experience using Google Analytics, Ads or Facebook Business Manager platforms would be an asset
  • Experience managing administrative functions and processes in an office environment
  • Excellent verbal and written communication skills
  • Pro-active work approach demonstrating high level of initiative and urgency
  • Knowledge of Retail and/or Franchising would be an asset

Benefits

What's in it for You

Not only do we have fresh COBS Bread product delivered daily to our Support Office, we offer some pretty sweet perks too!

  • A competitive salary and vacation plan, and company bonus plan
  • Flexible work arrangements with a combination of working in the regional support office and remotely
  • Work within a dynamic, driven, high-achieving, and fun-loving team
  • A great Extended Health & Dental Benefit, Group RRSP Matching and Health Spending Account
  • Paid sick and personal-leave days,
  • Subsidized wellness program, and paid time off for community service/mental health day
  • An open, ?continuous-learning' environment where professional development and career progression is encourage
  • High level of autonomy and responsibility

Share in something more with a career at COBS Bread

2021 Top 50 Best Workplaces? in Canada by Great Place to Work®

COBS Bread is growing fast with plans to expand across North America. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread, you get the growth of a start-up company backed by one of the world's largest bakery franchises. We are part of the world's most successful franchise bakery network - Bakers Delight - an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and value diversity at our company.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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