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Job Description
As a Sales Operations Specialist, you will play an important part in the success of our NA sales organization. You will work alongside a team of colleagues to perform maintenance and revenue generating activities in support of the sales organization. Primary activities include data entry, advanced account maintenance and updates, order processing, investigate and resolve order processing issues. Review the accuracy of orders and make order changes as needed. May perform reporting for sales teams to provide order visibility.

Key Responsibilities

  • Handle inbound and outbound calls from partners, sales colleagues and support colleagues
  • Process end customer and partner orders/quotes via web and verify orders for accuracy
  • Handle complex order processing issues and data entry projects with a technical or product-related nature
  • Ability to learn complex processes and systems in a timely manner; turning what you have learned into actionable productivity
  • Lead and/or participate in various time-sensitive projects
  • Provide system/data reporting on customer, partner, and renewal notice/retention data
  • Process various transactions, including but not limited to - subscriptions, cancellations, account modifications, upgrades, downgrades and migrations
  • Perform well under pressure
  • Ability to complete daily tasks/projects in a hybrid environment including in office work on varying days, based on needs of the business
  • Ability to self-start
  • Provide sales support and back-up assistance to colleagues as needed
  • Provide input on process improvements and efficiency opportunities
  • Participate cross functionally, working with others to solve problems as they arise
  • Put our customers first in everything you do


  • Minimum 3 years' experience in Sales Operations, Order Entry and Customer Service
  • Strong communication skills in English in listening, writing and speaking
  • Bachelor's degree in Business, Accounting, Marketing or Technology preferred
  • Experience working with a MS Office, Outlook, Office 365, CRM, ERP, Ticketing systems like Service Now and Order Entry system like Fusion
  • Detailed oriented, ability to learn quickly and a strong team player a must
  • Excellent critical thinking, time management and problem-solving skills
  • Experience working in Enterprise Software or SaaS industry a plus but not required


  • Experience utilizing SmartSheet and ServiceNow for task management
  • Experience with Fusion (SAP) CRM, accompanying BI reporting tools

Your Benefits

  • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
  • Comprehensive health, dental and vision coverage
  • RRSP / 401(k) retirement match (100% matching )
  • 21 days paid time off (+1 floating holiday)
  • 5 days paid yearly to volunteer (through Sage Foundation)
  • Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)
  • A library of on-demand career development options and ongoing training offerings

Hear From Our Employees

According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company when it comes to diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.

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