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From the same culinary team behind Terroni, Sud Forno and Spaccio, comes PORTA?, Ontario's first Italian meal delivery service. PORTA's restaurant-quality dishes are handmade with authentic Italian ingredients, flash frozen and bring the taste of Italy to your home with no prep and minimal clean up. Launched in over 50+ cities across Ontario, PORTA is a venture-backed food-tech company that is led by a team of experienced entrepreneurs, culinary geniuses, and brand builders. PORTA is on a mission to make every home cook feel like a chef and we are looking for other foodies who are as passionate about premium, convenient food as we are!

THE ROLE

PORTA is looking for a Junior Community Manager to join the team. Reporting to the Manager, Marketing & Customer Experience, you will be a meaningful member of our rapidly growing company and a key role on the team's growing Customer Experience team.

This is an opportunity to help us build a customer-centric company and contribute to our growth. As a part-time Junior Community Manager, you'll represent the PORTA brand on the front lines. You'll provide best-in-class customer experience and manage customer relationships with uncompromising expertise, knowledge and warmth.

RESPONSIBILITIES:

  • Represent the PORTA brand with best-in-class customer experience, helping customers with their inquiries through email, chat and social media
  • Manage customer relationships by taking ownership of inquiries and representing the PORTA brand
  • Be resourceful and use all available tools to handle various situations
  • Efficiently identify and solve problems for customers
  • Capture customer insights and product experiences to report back to the PORTA team
  • Work in cross-functional teams to improve overall customer service, and think proactively about enhancing our products, services and processes
  • Provide daily updates to the Marketing Team

REQUIREMENTS

  • Must be available on a part-time basis (min 30 hours a week) during evenings and weekends, with flexibility based on departmental needs
  • You've worked in customer experience, sales, or community management before, preferably at a retail or e-commerce company
  • Natural communicator with the ability to communicate complexity in easy-to-understand terms
  • Comfortable with ambiguity and being a touchpoint for customers to make the best of their PORTA account management, delivery and cooking experience.
  • Empathetic individual with great interpersonal skills
  • Proven ability to take ownership and with little to no supervision
  • Skilled at working with all types of customer personalities, understanding customer needs, and de-escalating issues
  • Able to prioritize and multitask with a positive attitude
  • Familiar with e-commerce/ help desk tools such as Shopify, Recharge, Gorgias, or similar systems is an asset.
  • Bilingualism (French/English) is an asset.

SKILLS

  • Student working towards a University Degree
  • 1+ years in a customer service/retail role
  • Experience in a fast-paced, venture-backed start-up environment is a plus
  • A strong work ethic and a burning desire to build something that matters. Integrity, a sense of fairness and great teamwork
  • A keen ability to not take yourself too seriously.

BENEFITS

  • Free Italian food!
  • Hybrid Work Model
  • Downtown Toronto-Based Office

PORTA is committed to providing a diverse, equitable and inclusive workplace. Our people are our business and we celebrate our differences, encourage a breadth of perspectives, and offer equal opportunity for all employees to join and excel at our company. PORTA gladly provides accommodations to candidates if necessary, so please send us an email if you would like us to do that for you via Isarta!

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